Intake Coordinator
Resume:
Hackensack, NJ *****
************@***.***
Keila Ynfante
SUMMARY
Goal Focused, diligent, reliable and experienced in interacting with the public. PROFESSIONAL SKILLS
Communication Skills
Initiative and problem-solving abilities
Excellent Clerical and Organizational skills
Interpersonal Skills
Proficient with Microsoft Office and various software programs EXPERIENCE
Hackensack Police Youth Academy- Instructor (August 2017) New Jersey Law Enforcement Career Development Course- Coordinator, Hosted by Bergen County Sheriff Department ( September 2017-November 2017) (September 2017- November 2017)
Notary Public- (2020-2025)
Licensed Private Investigator- State of New York, Pennsylvania, New Jersey, and Connecticut
Community Home Care- Intake Coordinator- ( April 2024- Present )
● Document patient’s medical information, case histories and insurance verification
● Send referrals to Expert Medicaid Consultants and SPSCS for medicaid application and code removal.
● Enter referrals into SalesForce and supportive documents such as DOH forms and personal information on the patient.
● Manage master calendar and scheduled appointments for patients with the New York State Independent Assessor for medical evaluation to get approved for home care services.
● Help assist clients with the process of their medicaid application, insurance referrals, and welfare services.
● Provide assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
● Establish and maintain a good working relationship with both home care staff and the patients
● Maintain frequent phone contact with provider representatives, third party customer service representatives, and case managers.
Hackensack Police Department, Hackensack NJ — Special Police Officer August 2016 - January 2023
● Patrol an assigned sector of the City on foot or by conveyance as assigned.
● Reports conditions of streets, signs, curbs, sidewalks, obstructions of signs, signals or vision.
● Take appropriate action on matters affecting public safety.
● Employed problem-solving strategies and behaviors.
● Provide assistance to meet the needs of the community.
● Up to 200 hours of training for police activities.
● Crowd Control/ Protect Community
● Enforcement Violations, Summonses
● Take notes while on patrol
● Investigations
Johnson Public Library, Hackensack NJ — Security
September 2017 - October 2022
● Check cameras for safety purposes.
● Walk around the building
● Check the parking lot.
● Write down incident reports.
● Banning notices for patrons to sign.
● Clerical work.
● Maintenance work.
● Secure building at all times.
● Parking violations
● Investigations
Paterson Police Department- Juvenile Division, Paterson NJ — Internship April 2017 - August 2019
● Searched for active and closed warrants using AOCTELE
● Juvenile Databases
● Station House Program- Organized the juvenile’s needs on record.
● Fingerprinting
● Mugshot
● Organized Juvenile records alphabetically.
● Answered phone calls and interpreted in Spanish when needed.
● Listened to interrogations from victims and suspects.
● Interviewed victims and suspects.
● DNA- Saliva Swab
● Clerical work
EDUCATION
Berkeley College, Woodland Park NJ — Masters in Business Administration ( June 2020-October 2023 )
Berkeley College, Paramus NJ — AAS, BAS (March 2016-Aug 2019) Criminal Justice and Law - Honor Society Member
Computer Applications in Criminal Justice Psychology of Adjustment Criminology Criminal Procedure Community Relations and Police Human Relations Intro to Justice Studies Juvenile Justice Forensic Science Comm. Skills for Criminal Justice Profess. Criminal Law Police and Society Cyber Crime White Collar Crime Terrorism
Research Methods Criminal Justice Homeland Security Corrections, Probation, and Parole
LANGUAGES
English Fluent
Spanish Fluent
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