Project Manager, Production Management

OVELINDA GARCIA *********@*****.*** • 310-***-****

Project Leader, IT Production LinkedIn • Simi Valley, CA Seasoned project manager with over 15 years of experience in all areas of project and production management including strategy, software development life cycle, change management, business requirement gathering, project planning, and establishing rapport with clients, vendors, and teams. Adept at interviewing business stakeholders, digital transformation projects, system upgrades and deployments, building high-performing teams, and analyzing procedures to identify areas for improvement while managing/leading teams of 5+ in the entertainment, events, and insurance industries. Passionate about collaboration and integrating lean processes with a bias for action and operational excellence. Major Accomplishments

● Led an internal Change Management Council, a 6-member multi-disciplinary leadership team, to define best practices and standardization for strategic business initiatives across the organization including intake processes, portfolio management, planned communications, and organization-wide training (Farmers, 2021-23)

● Integrated new Software Asset Management system for the IT department using lean process development; in- sourced training to the internal team, achieving departmental cost savings of $300k+ (Farmers, 2021-22)

● Developed and facilitated the remote deployment process of a new operating system upgrade for 21k employees nationwide, effecting hardware and software upgrade of 28k computers on time and under budget (Farmers, 2020) Professional Skills

● Program/Project Management

● Cross-Functional Leadership

● Software/Technology Projects

● Quality Testing & Assurance

● Project & Service Delivery

● Business & Data Analysis

● Digital Product Management

● IT Management & Optimization

● Agile & Scrum Methodologies

● Project Budgeting & Tracking

● Stakeholder Management

● Project Risk Management

● Lean Process Improvement

● Workshop/Meeting Facilitation

● Metrics, KPIs & Reporting

Professional Experience

Career Transition, Hiatus 2023 – 2024

Transitioning out of six-month career break to pursue business consulting and develop (IDPs) Individual Development Plans

● Achieved certification in AI/ML for Business Strategies and Applications, UC Berkeley Haas Capstone Project

● Completed three freelance digital media transformation projects for startup consulting firm and entertainment cos; conducted Preferred Reporting risk assessments, market research, developed and designed website leveraging Bluehost domain platforms and Machine Learning through ChatGPT and Computer Vision application models. IT Project Manager, Strategy & Processes, Farmers Insurance, Los Angeles, CA 2013 – 2023 IT Project Manager, Strategy & Processes 2018 – 2023

● Spearhead information technology (IT) projects across IT organization with a focus on continuous improvement for an American insurance and financial services group with 48k+ agents and 21k+ employees

● Manage multi-disciplinary project teams of 6-8 on 2-3 concurrent large-scale projects for department heads and engineers, providing coaching, training, mentoring, delegation, and goal setting; report to Program Manager IV

● Coordinate cross-functionally across IT organization, supervising projects from intake and analysis to deployment using the software development lifecycle (SDLC) process model, including large-scale operating system projects

● Collaborate with Software, Quality Assurance, Development, Tech, Security, and the Project Management Office

(PMO), facilitating project meetings, authoring project plans on MS Project, and devising project strategy

● Compile user and resource data for enterprise merger acquisition project, performing software data analysis and preparing project plans for IT directors/sponsors and platform management; deliver executive and stakeholder presentations, designed intake processes, managed portfolio and instated organization-wide planned communications to translate technical information for non-technical audiences,

● Lead Change Management Council, a 6-member, multi-disciplinary team that defined change management best practices and standard operating procedure (SOP) for strategic business initiatives across the organization. clarifying common objectives and improving collaboration between Business and Technical teams on project IT Project Manager II

2013 – 2018

● Developed, deployed, and tested nationwide migration of company operating system to 28k company user PCs, scheduling and supervising phased production rollout while coordinating with Claims and Client Services teams

● Joined onsite Toastmasters club and created an employee newsletter to support employee engagement; facilitated Lean In Circle for 100s of employees across the organization, fostering open-forum discussions on weekly topics

● Integrated new Software Asset Management (SAM) system for the IT department using lean process development; in-sourced training to internal team, achieving departmental cost savings of over $300k, leading to a promotion

● Coordinated software asset management database system upgrade, including data cleaning, migration, new system implementation, training plan, and facilitation for complex multi-year $1M project

● Collaborated with Communications team on change management, internal branding, and employee-facing projects; partnered with Finance, Legal, HR, QA, Compliance, Marketing, regulatory, audit, and technical teams

● Performed product management for the Tanium security software system, a new business technology that granted the security team remote access and improved security performance

● Developed remote system upgrade program with engineers, authoring documentation and overseeing remote deployment; streamlined company-wide hardware and software upgrade for 21k employees and 28k devices

● Supervised product management, database, research, business requirements, and cloud transformation projects, delivering operating system/enterprise resource planning (OS/ERP) upgrades

● Hired as a contractor and brought on full-time in 2014; completed Lean Six Sigma Yellow Belt training certification Project Manager, Contract, Peak Systems (Dell Managed Services), Los Angeles, CA 2013 – 2013

● Coordinated nation-wide corporate and client project schedules for migration from Windows XP to Windows 7 deployment for a major client of an IT-managed services and staffing company

● Spearheaded the handling of the DARS Profile Database system process, tracking deliverables of 20k+ user deployments, compiled data, edited spreadsheets, and prepared schedule forecast reports for status meetings Production Manager, Pilot EPK Project, Twentieth Century Fox Television (contract), Los Angeles, CA 2013 – 2013

● Liaised between Key Assistant Director, electronic press kit (EPK) Creative Producer, and talent for an American television production company that is a division of Disney Television Studios

● Disseminated all information from project inception to completion, ensuring Producer and Director were apprised and received EPK deliverables; managed schedules on- and off-set for timely delivery of digital media content Production Manager, EA Sports, Los Angeles, CA 2012 – 2012

● Supervised day-to-day production for a division of Electronic Arts that develops and publishes sports video games, securing a studio location for digital content production and liaising between the production office and on-set crew

● Recruited, interviewed, and hired product personnel and lighting crew; negotiated and prepared crew deal memos and contracts and issued certificates of insurance for film locations, vendors, and crew members

● Set up corporate vendor accounts, negotiated rates, and ordered equipment Additional Experience

● Production Project Manager, OGTP Film & TV Works, Los Angeles, CA, 2010-2012

● Production Manager, Saddle Ranch Productions LLC, Los Angeles, CA, 2009-2010

● Events Production Manager, Sodexo Corporate Services, Los Angeles, CA, 2006-2009 Certifications & Education

● Certified, AI for Business Strategies and Applications, UC Berkeley Haas, CA 2024

● Certified, SAFe Agilist, (Farmers University) 2020

● Certificate, Information Technology Infrastructure Library (ITIL) v4, Axeleros (online), 2018

● BS, Business Management & Communications, University of Phoenix, Woodland Hills, CA, 2013

● Program Certificate, Film & TV Production, University of California at Los Angeles Extension, CA, 2011

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