Customer Service Project Manager
Resume:
*********@*****.***
SKILLS
LANGUAGES
Sales in the food industry and fashion. I am
a high-energy food sales professional who
welcomes new challenges and is eager to
build on a lifelong interest in food
preparation and cuisine diversity by moving
to a food service level that will take
advantage of my abilities to learn products
quickly and thoroughly and to negotiate
contracts through strong vendor
relationships.
Proficient in Microsoft Office Suite
Solid Training Skills
Multi-Lingual
Conflict Resolution Abilities
Vendor Relationship Development
Self-Starter
Quick Study Product Information
Product Recommendations
ASSESSMENT
INTERPERSONAL AND TEAM
COMMUNICATION - Proven ability to
provide team leadership for
presentations or one-on- one
relationship development. Knows no fear
when it comes to entering a room full of
unfamiliar people who should be clients
and/or friends.
French Advanced . Diploma in
Advanced French
Italian Intermediate
Ukrainian Native
Russian Native
English Advanced
PROJECT MANAGER
Yevgeniya
(Jean)
SICHKAR
EXPERIENCE
JEWELER
BLUE NILE.
• Achieved high sales in top 3. Within 1st month of opening. • Build strong relationship with clients and follow up with them on after the proposals. •
Consistently learning more about the product and
seeking opportunity. • Communicated accurate
information and set clear expectations for customers, ensuring an on-brand Blue Nile experience. • Effectively resolved complex customer service challenges. •
Finding solutions which exceed customer expectations • Continuously maintained excellent attendance and
punctuality • Partnered with peers and showroom
management to solve problems while maintaining a
service culture focused on the customer.
ASSISTANT MANAGER
TOMMY BAHAMA MARLIN BAR.
• Assisted in leading and directing the merchandising process in conjunction with the floor merchandiser and food & beverage. • Making schedules for the retail and bar. • Managed expenses ensuring budgetary
compliance. Participated in business financial planning as requested. • Achieved sales plan through efficient planning, execution, and business analysis. • Managed daily payroll hours to budgeted payroll percentage. • Proactively managed all aspects of loss prevention to ensure the protection of company assets including
cash, merchandise, and company property. • Performed other duties as required and that may occasionally be necessary to support the business. • Was in charge of liquor orders and monthly inventory in the Marlin Bar. • Traveled to assist 7 other locations and helped out with staffing.
FLOOR SUPERVISOR
TOMMY BAHAMA MARLIN BAR.
• Executed merchandising and visual standards
appropriately for company standards. • Determined
performance expectations, provided coaching, and
designed internal growth programs with team members.
• Coached the crew on how to sell by 6 step process. Used strong communication skills to emphasize brand direction and share product knowledge on the season's current trends. • Recruited my bar with staff and kept on looking for more opportunities and growth for them in the company.
SERVER/BARTENDER
SHAKOU BARRINGTON.
• Achieved highest sales in food and drink of any Shakou restaurants. • Established personal goals to be proficient in menu knowledge including process of food
preparation. • Designated by management to provide damage control with customers who needed issues
resolved. • Supervised training for new hires. • Directed communication with supervisor in recommending new
drink products and menu additions.
SERVER
WOK 'N FIRE.
• Presented consistent and excellent customer service for food & beverage customers. • Resolved customer concerns involving food products.
SERVER
H.O.M.E BAR.
• Built personal knowledge of menu items and
preparation to ensure client satisfaction. • Generated training for new hires.
BUYER/DESIGNER
LINGERIE S.
• Reviewed new vendors and products available for next fashion season and recommended purchases. •
Negotiated sales and contracts with store vendors. • Responsible for making travel arrangements and being familiar with European fashion markets especially Paris and Milan CONTINUED
AGENT
SCANDINAVIAN AIRLINES SAS O'HARE.
• Handled customer flight bookings, changes, or
cancellations in a quick and efficient manner. • Expert customer service for answering questions and for
resolving issues and concerns.
SELLER
HOLLISTER.
• Studied a variety of Hollister products to become expert on product information and advising customers. • Worked quickly to resolve any customer questions.
EDUCATION
B.A. FASHION BUSINESS AND MARKETING
Instituto Marangoni.
COSMETOLOGY COSMETOLOGY
and Spa Academy.
PSYCHOLOGY
Harper College.
PROJECTS
ACHIEVEMENTS
PUBLICATIONS
REFERENCES
Writing a fashion blog about clothes and accessories called San Fran-ista. It includes photos and reviews and has 600+ followers.
- Consistently surpassed sales targets for 6 consecutive months. - Helped boost overall sales by 15% as ‘Team Leader’.
Anderson, Chloe. “Whose hat is that?!” InStyle Magazine, p65-66 (2016) Julia Miller, Store Manager at Louis Vuitton, San Francisco. Tel: (551-***-****. Email: *******@*****.***. Relationship: Manager
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