General Manager Project

MatthewSchuda

Prosper,TX 856-***-**** *************@*****.*** LinkedIn:linkedin.com/in/mschuda/

PROFESSIONALEXPERIENCE

HomeTeamPestDefense,Richardson,TX May2018toApril2024 GeneralManager

● Directedateamof61employees.

● SpearheadedcomprehensiveoversightofP&L,RevenueGrowth,CustomerRetention,Staffing,SafeOperations,and Facility/FleetManagement.

● Achievednearly$4millioninbusinessgrowth,maintainingGrossMarginsexceeding72%andEBITcloseto30%.Q12024: AchievedanEBITapproaching40%andover10%RevenueGrowth.

● Keptcustomercancellationslowat1.3%in2023,winningmultipleawards.

● LedtheimplementationofPodiumsoftware,enhancingcustomercommunicationthroughtexting.

● UtilizedPodiumandcustomizedtemplatestogarner1571GoogleReviews(thehighestinthecompany)fortheDallasEast, Richardsonoffice,maintainingastellar4.9-starrating.

● CollaboratedwithMarketingtoimplementinnovativecustomerengagementstrategies,including30-minutereminders, curbsidetexting,andtailoredfollow-upmessages,significantlyenhancingcustomersatisfactionandretention.

● AchievedtopnationalsalesforMosquitoservicesin2019atDallasEastbranchthroughtargetedemailcampaignsto existingcustomers,consistentlymaintaininghighrevenueandcustomercountswithintheHomeTeamnetwork.

● Conductedaclassforhigh-potentialtechniciansselectedfortheMasterTechprogram.IreviewedtheP&L, explaininghowtoreadandinterpretit,withafocusonitsimpactongrossmargin.Thisunderstandingwascrucialas manyOperationManagerswerepromotedfromthisprogram,andtheirbonusesweretiedtogrossmargin performance.

● OperationalImprovement:IdentifiedandaddressedkeyareasforprofitenhancementatHomeTeam,focusingon Pricing,PriceIncreases,andRouting.

o OptimizedpricingstrategiesbyutilizingaratecardwithannualincreasesandcloselymonitoringRateCard adherence,consistentlyrankingamongthetopintheregion.Implementedstrictcontrolsforprice modifications,requiringapprovalbeforechanges.

o DevelopedapolicyforCustomerServiceRepresentatives(CSRs)torollbackpriceincreases,ifnecessary, withastructuredcommunicationchaintominimizecancellations.Successfullyachievedaregionalawardfor maintaininglowcancellationratesdespiteimplementingaggressivepricechanges. o Enhancedroutingpracticestoimproveefficiency,includingbetterwork-lifebalancefortechnicians(boosting employeeretention),fuelsavings,reducedvehiclewearandtear,increasedworkvolumefortechnicians

(improvingearnings),higherroutecompletionrates,andrevenuegrowthfromnewsales.

● ProfitandLoss(P&L):ConductedmonthlyreviewsandrevisionsoftheProfit&Loss(P&L)statement,utilizingExcel forcomprehensivereportingandanalysis.

o EmployedJETsoftwaretodelveintospecificlineitemsontheP&L,extractingdetailedGeneralLedgerdata tosortandanalyzefinancialdetails,suchasvehiclenumbers. o AdaptedsalesanalysistechniquesbyfocusingontheMarketingsectionoftheP&L,breakingdownrevenue byLineofBusiness(LOB)includingResidentialPestContracts,TermiteBaiting,MosquitoControl,and One-TimeResidentialServices.

o Analyzedyear-over-year(YOY)growthpercentagesandperformanceagainstbudgetforeachLOB.Monitored salesperformancebyevaluatingroutecompletionratesandcancellationlevels,ensuringalignmentwithYOY andbudgettargets.

o AssessedmarketingsectionperformancebyexaminingCostofSalesanditsimpactonbottom-lineYOYor budgetgrowthpercentages.InvestigateddiscrepanciesbydrillingdownintotheGeneralLedger(GL). o Leadership:Spearheadedcashflowanalysisandbudgetmanagement,utilizingAdjustedBasisIncomeTax Allowance(ABITA)toensurefiscalresponsibilityandpreventbudgetoverruns,includingaligningABITAwith revenuesurplusessuchasa$50Kexcess.

Accomplishments:

● OperationalImprovementsresultedinsignificantprofitandrevenueincreasesbytheendof2023andinto2024.

● ServedasRegionSafetyCoordinator,conductingQuarterlyBranchSafetyAuditsforvehiclesandfacilities.

● Conducted cash flow analysis using Adjusted Basis Income Tax Allowance (ABITA)YOY and budget percentages as performance indicators.Ensured budget adherencebymanagingflowthrough,forexample,aligningABITAwithrevenue exceedingthebudgetby$50K,ensuringa65%reflectionofthatexcess.Maintainedfiscalresponsibilitybyavoidingbudget overruns.

● Implementedbestpractices,includingcross-participationofGMsandServiceManagersininspections,adoptedbyother regionstoenhanceteamworkandauditprecision.

● Engaged in HomeTeam programs including Branch Manager Training,LEAP,Leadership Development,ADA Leadership course,andcontributedtotheWomen’sLeadershipInitiativeaspartoftheWelcomeCommittee. Rentokil–Ehrlich&Presto-XPestControl June2006toApril2018 AreaDistrictManager–CherryHill&Vineland,NJ/DFW

● Managedateamof47employees,ensuringefficientoperationsandteamperformance.

● ContributedtoRentokil’ssystemintegrationeffortsinHoustonandSouthernMississippi.

● Implemented the HydronicEntothermHeatSysteminDallas,resultinginathreefoldincreaseinBedBugrevenuefrom 2015to2016.

● SupervisedtheinauguralsaleoftheBedBugMaintenancePrograminDallas.

● PlayedakeyroleintheintroductionofInsideSales,drivinggrowthintheresidentialsector.

● EnhancedRentokil'scustomerservicequalityprograminDallas,significantlyimprovingrankingsfrom2015to2016.

● Collaboratedwiththemarketingdepartmentonimpactfulcampaigns,includingorganizinga"Pestaurant"attheTasteof Dallas,whichgarneredsubstantialmediacoverage,includingatelevisedfeatureonNBC5.

● StartedasDistrictManagerinCherryHillin2006,demonstratingconsistentcareerprogression.

● Promoted to Area District Manager in 2013,overseeingCherryHillandVinelandofficeswithateamof26employees. AchievementsincludedpioneeringsalesofBedBugDefense+andsecuringRegion3OfficeoftheYearawardforCherry Hillin2013andforVinelandin2014.

SelectedAccomplishments:

ReceivedtheRentokilPresident’sClubSafetyAwardin2017.

ActiveintheDallasChapterofIFMA.

CertifiedLeadforHydronicandPropaneEntothermforBedBugtreatments.

ConductedBedBugSeminarsatsymposiumsandvariouspropertymanagementfacilities.

InstructoratRentokil’sLeadershipUniversityandmemberoftheDistrictManagerCouncil.

Served on the Board of Directors for the New Jersey Pest Management Association,acting as DEP Liaison under the Government Affairs Committee.Led a team in creating an educational program for CountyHealthOfficialsacrossNew Jersey.

RepresentedRentokilatNPMALegislativeDaysinWashington,D.C.,for8outof9years.

MemberoftheCamdenCounty(NJ)ChamberofCommerce.

EDUCATION&TRAINING

CamdenCommunityCollegeCourseWork

OSHA,CyberSecurity,LossPrevention,CustomerService,HumanResources,WorkplaceHarassment,SAPInventoryControl, ConflictResolution

ACCREDITATIONS

ApplicatorTDA–Pest,ADACourse,LeadershipCompletedHomeTeam-BMT,LeadershipDevelopmentandLEAP,Franklin CoveyTimeManagementSeminar

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