Customer Service Transportation Services

RICHAUN MURCHISON

Waldorf, MD ***** 202-***-**** **********@*****.***

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Time Management Valid Driver's License

Customer Service Problem-Solving

Safe Driving Practices Clean Driving Record

Punctual and Reliable Patience and understanding

Flexible Schedule Teamwork

Typing

Driver Operator, 08/2023 - Current

Metro Access – Temple Hills

Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule. Achieved safe driving records by consistently following traffic rules and regulations. Delivered goods and products to customer on time and in excellent condition. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Pick up an drop off seniors an/or disable customers and transport them to an location of their choice. Assist with door to door care whether its in a wheelchair walker or just walking to assure of no harm or hurt.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Delivery Driver, 11/2023 - 01/2024

Amazon – Upper Marlboro, MD

Delivered packages to customer doorsteps and business offices. Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products. Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Operated vehicle safely in highly congested areas with no traffic violations. Maintained upbeat, positive attitude in busy, customer-focused environment. Loaded truck and properly secured items to prevent damage for deliveries. Worked scheduled hours as required and took on available shifts during holidays and busy periods. Mail Carrier, 04/2008 - 07/2023

United States Postal Sevice – Washington, DC

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift. Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Used portable devices to maintain system records by scanning items delivered to homes and businesses. Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution. Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Obtains signatures for package deliveries as proof of delivery to avoid discrepancies. Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations. Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.

School Bus Attendant, 09/2007 - 06/2008

Prince Georges County School – Capitol Heights

Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.

Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.

Organized seating arrangements to maximize efficiency during boarding and disembarking processes. Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.

Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.

Maintained clean and sanitary bus by cleaning and removing trash at end of each route. You Call We Tow, 01/2007 - 06/2008

Dispatcher – Temple Hills, MD

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Directed dispatching, routing, and tracking of vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. High School Diploma: 06/2004

Spingarn Senior High School - Washington, DC

English

Full Professional

EDUCATION

LANGUAGES

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