Customer Service Representative
Resume:
Emily Kelly
Customer Service Rep
Houston, TX ***83
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Percepta Ford-Houston, TX
January 2022 to Present
Assist customer with vehicle concerns
Schedule appointments
Process refunds
Wax Specialist
European Wax Center-Bronx, NY
July 2020 to Present
Wax guests
Sell and promote product
Provide excellent customer service
Customer Service Manager
Acceptance Now-Yonkers, NY
January 2016 to November 2018
Making inbound and outbound calls, assisting customers with making payments, signing up customers with financing options, contacting customers about upcoming and late payments, organizing files, and managing my team and coordinating schedules and deadlines. Customer Service Representative
The General Auto Insurance-Lithia Springs, GA
March 2014 to January 2016
Made inbound and outbound calls, assisting customers with making payments, contacting customers about upcoming and late payments, organizing files, such as organizing electronic files and documents and reviewing paperwork for accuracy
Education
Secondary School Education in Cosmetology
Empire Beauty School - New York, NY
November 2018 to August 2019
BRONX COMMUNITY COLLEGE - Bronx, NY
Skills
• Microsoft Office (10+ years)
• Microsoft Office (5 years)
• Body waxing
• Makeup application
• Retail sales
• Hair styling
• Communication skills
• Customer service
• English
• Computer skills
• Computer literacy
• Communication skills
• Customer service
• Typing
• Microsoft Access
• Project management
• Clerical experience
• Microsoft Word
• Organizational skills
• Sourcing
• Team management
• Nail care
• Retail sales
• Sales
• Recruiting
• Makeup application
• Microsoft Excel
• Hospitality
• Microsoft Office
• Windows
• Google Suite
• Oracle
• Cash register
• Banking
• Cash handling
• Time management
• Leadership
• Public speaking
• English
• Medical terminology
• Inside sales
• Office management
• Outbound calling
• Administrative experience
• Office experience
• EDI
• CRM software
• Negotiation
• Phone etiquette
• Call center
• QuickBooks
• Customer support
• Medical office experience
• Business intelligence
• Business development
• Budgeting
• Account management
• Retail math
• Management
• Guest relations
• Salesforce
• Accounting
Certifications and Licenses
Cosmetology
Cosmetology License
Driver's License
Esthetician License
Certified Professional Coder
Medical Coding Certification
Medical Billing Certification
Assessments
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• One strong year as a customer service manager, managing over 20 cashiers bringing in revenue of 2 million dollars revenue per week.
• More than ten years of retail sales experience.
• Resourceful and flexible, able to adapt to changing priorities while maintaining strong work ethic, work effectively and collaboratively as a member of a team.
• Possesses versatile customer service background; offering experience in sales and support roles.
• Personable with ability to work effectively with peers, promotes positivity and productivity in the workplace.
• Profound knowledge of administrative and clerical procedures, familiarity with office equipment
• Proficient with Microsoft Office and Microsoft Office
Contact this candidate