Customer Service Test Equipment

SANG KIM

*** ****** ***, ****** ******, NY *****

Mobile: 213-***-**** ~ ***********@*****.***

HIGHLY PROFESSIONAL AND SKILLED ELECTRONICS TECHNICIAN/METROLOGIST

Two years and ongoing Naval Air Command Contractor Calibration Engineer

A military-trained and solutions-focused professional with overall fifteen years of electronics, military and leadership experience in various work and maintenance settings. Outstanding troubleshooter capable of finding innovative solutions for both equipment and procedural challenges. Proficient in operational checkups, regulation and safety compliance, and assembly or disassembly of complex electromechanical devices. Specializes in calibrating and troubleshooting DC/AC voltage, DC/AC current, Radio frequency, Inductance, Capacitance, Phase, Decibel and other various electronic test equipment. A competent, reliable and committed professional with a proven record of success in assuming increased levels of responsibility to achieve immediate and long-term goals on operational deadlines.

KEY SKILLS

Calibration – Complex Electronics Systems – Troubleshooting – Consistent Professional Appearance, Attitude, and Demeanor – Policy Implementation and Compliance – Organization / Communication – Organizational Training – Component-Level Electro-Mechanical Maintenance and Troubleshooting – Interpretation of Maintenance Manuals – Problem Solving – Industrial and Operational Safety – Process Improvement Programs – Customer Service – Flexibility for Travel and Independent Assignments – Inventory Management – Bi-Lingual in English/Korean – Leadership and Supervision

Knowledge and use of technical publications, directives, bulletins, schematics, blueprints and drawings

In-depth level troubleshooting experiences of Electro-Mechanical systems and Sub-Components

Test equipment expertise, including but not limited to: DC/AC calibrator and power supply, universal counter, signal generator, spectrum analyzer, microwave analyzer, and various hand-held meters and calibrators

PROFESSIONAL EXPERIENCE

NDI Engineering Co 5/2022 – Present

Government Contracted Electronic Test Instrument Calibration Technician

Performs laboratory/on-site calibration service to Navy Air Command customers routinely and periodically, maintains calibration laboratory readiness to highest rate possible in both inventory and conditional aspect

Calibration Expertise: Performed over 1,500 calibrations of electronic equipment within a two-year period as a government contractor, ensuring accuracy and adherence to military standards.

Test Equipment Expertise: Highly skilled in operating a wide range of test equipment, including but not limited to: DC/AC voltage, DC/AC current, 60Hz and 400Hz, Radio frequency, Inductance, Capacitance, Phase, Decibel and misc.

Inventory Management: Maintained meticulous control of calibration equipment inventory over 1000 standards and ancillary, ensuring proper tracking, documentation, and availability for scheduled calibrations.

Electronics Knowledge: Possess a strong understanding of electronic principles, safety and their application in test equipment operation and calibration procedures.

Proven Quality of Assignments: Performed more than 50 quality assurance inspections within a two-year period, recording 0 major discrepancy and 100% passing rate.

Bell and Howell LLC 5/2018 – 12/2021

Customer Service Engineer/Technician

Provided field/remote technical support to customers on operational or maintenance aspects of system equipment and determines most cost-effective repair/resolution to minimize customer downtime

Install, troubleshoot and repair a variety of industrial products, as listed but not limited to: Cleveron Walmart pickup tower (Packrobot), automated sorter/conveyor, Packsize box making machine, HP industrial printers, Roland DGA low volume printers, Plockmatic bookmaker, Royal Sovereign laminators.

Schedule and perform regular predictive/preventive maintenance inspections on equipment; provide support by managing parts inventory, customer service calls and preventative maintenance schedules

Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; act as a liaison between the customer and other departments/functions of the company

provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals

Received numerous district manager recognitions by supporting and devoting emergency calls out of bound in timely manner and made a good impression to many local customers

Specialized and near level 3 technical experience in various sites and fields of Cleveron based retail machines and HP / Roland low volume printers

Harris Corporation 3/2017 – 5/2017

Bench Test Technician/RF Test Technician – (Contract Position)

Tested various RF components from common filters to more complex components such as multichannel filters, power dividers and amplifiers

Troubleshoot equipment down to component level

Diagnose boards and units down to component level on failing products and recommend appropriate corrective actions

Perform, record, collect and organize all data and documentation for each test performed, diagnose test equipment-related faults, and provide failure reports

UNITED STATES NAVY – Various Locations 2009 – 2017

Flight Communications Maintenance Lead Technician / Supervisor

Supervised, instructed, and trained air traffic communication maintenance team in providing mission readiness in support of local air operations while assigned to Lakehurst Naval Support Base, NJ.

Specialized in complex maintenance, diagnosis, and troubleshooting of air traffic communications system components. Personally contributed to maintaining air traffic control tower mission readiness by 97%. Consistently selected as the most reliable technician in team. Possesses extensive knowledge in researching and analyzing technical publications while maintaining supply inventory of $2M+ worth of air traffic communication assets.

Supervised and led over 800 scheduled and corrective maintenances in various equipment including, but not limited to, air traffic communications equipments and critical radio frequency systems used on airfield, resulting in 98% completion rate and 0 mishaps.

Provided technical guidelines to teammates, troubleshot more than 50 critical malfunctions of various air traffic control and communication systems, and classified aerial communication and radar systems.

Organized and managed over 1500 technical documents; compiled documents electronically and maintained hard copy records with zero loss and discrepancies.

Shipboard Radio Communications Maintenance Technician

Performed scheduled and corrective maintenances contributing effective shipboard communications in support of ship’s mission readiness towards fleet while assigned onboard USS Princeton, homeport in San Diego, CA.

Performed over 2000 scheduled and corrective maintenances in various shipboard communication and radar equipment that established fluent shipboard communication within fleet during 2 Red Sea combat deployments.

Troubleshot over 125 various shipboard equipment including shipboard communication and radar systems, intercommunication and mass media systems, safety and auxiliary electronic equipment, resulting in avoiding replacement of $1.5M+ worth of equipment.

EDUCATION AND TRAINING

Morgana Bookmaker Training Class, Plockmatic Group – 2021

HP Latex low volume printer series Training Class, Bell and Howell Training Department – 2019

Packsize box maker machine Training Class, Bell and Howell Training Department – 2018

Cleveron Systems Training Class, Bell and Howell Training Department – 2018

Air Traffic Communications Systems Technical School, U.S. Navy – 2014

Information Systems Maintenance Technical School, U.S. Navy – 2009

Screenwriting Major, CSU Northridge – 2008

CERTIFICATION

HP Latex low volume printer series certified technician – 2019

OSHA 30-hr General Industry Safety and Health, 11-900****** – 2017

Solar Ready Vets® Military Transition Program – 2017

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