Customer Service Team Member
Resume:
JACOB BARNARD
CYBERSECURITY ANALYST
Contact
**********@*******.***
Broomfield, CO 80021
Professional Summary
Dynamic Technology Analyst with a proven track record at Infosys Limited, specializing in disconnect design and network optimization. Excelled in strategic implementation and systems analysis, enhancing network reliability. Skilled in Cisco and Juniper technologies, coupled with exceptional customer service abilities. Demonstrated leadership in project transitions and performance improvements, leveraging PowerBI for insightful reporting.
Skills
Cisco
MS Office Suite
Juniper
BGP
Customer service
Alcatel
Report Writing
Strategic implementation
Disconnect Design
PowerBI
Salesforce
Systems Analysis
Experience
TECHNOLOGY ANALYST
INFOSYS LIMITED Jan 2023 - Dec 2023
Core team member on Lumen Disconnect Project team
Oversaw disconnect design for TW telecom
Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
Implemented effective disconnect procedures
Optimized network performance and reliability by analyzing issues and ensuring SOW's were followed
Handled ASR disconnects for CenturyLink's Fed/Gov Customers
Executed troubleshooting for Internal and External customers.
NETWORK SERVICES SPECIALIST
IBM Apr 2022 - Jan 2023
Core team member on Lumen Disconnect Project transition team
Created and implemented Disconnect job aids
Oversaw disconnect design for TW Telecom
Project lead for TW Telecom disconnects
Member of our outage restoration team
Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations.
CUSTOMER CARE SPECIALIST 1
LUMEN TECHNOLOGIES Oct 2013 - Apr 2022
Assisted and supported offshore vendor team on inventory cleanup and site decoms
Clear and maintain former TW Telecom disconnect order entry/design orders
SME for Blue, Red and Orange ecosystems
Utilized reports to analyze KPIs, WIP, backlog and trending
Collaborated on DCO reduction efforts
Team lead for Blue and Orange disconnect order entry/design teams
Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
Monitored Salesforce Automation
Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
Process document writing skills
Utilizing Salesforce and PowerBI to generate reports on DCO.
21B COMBAT ENGINEER-13M MLRS CREW MEMBER
U.S. ARMY Sep 2009 - Nov 2014
Secret Security clearance for weapon ordinance
Trained on explosives, mine sweepers, Urban Operations (MOUT)
Constructed bridges, operated supply vehicles and HIMARS
Conducted missile operations, vehicle land nav and staging
Team building exercises
Leadership courses.
Education
DIPLOMA
2006 SILVER CREEK HIGH SCHOOL
Certifications
Network Security & Database Vulnerabilities
Cybersecurity Compliance Framework & System Administration
Cybersecurity Roles, Processes & Operating System Security
Introduction to Cybersecurity Tools & Cyberattacks
References
References available upon request
Contact this candidate