Service Representative Supply Chain
Resume:
Kenneth Williams
Hesperia, CA *****
***********@*****.***
An enthusiastic, service minded, professional. Proven to be self motivated and team oriented, with good interpersonal skills and demonstrated ability to communicate effectively both orally and in writing. Strong organizational and time management skills. Enjoy problem-solving and have developed decision making skills and can work under minimal no supervision. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Customer Service Representative
UPS Supply Chain Solutions / ocean / air / transportation - Torrance, CA March 2003 to February 2024
Manage the drayage process for shipments arriving at the port. Processing notices of arrivals and created work orders for pick up. Organize delivery of freight from the ports by utilizing Ups drivers or 3PL carriers. Created delivery orders while reducing transportation time and cost whenever possible. Monitor and updated delivery schedules and delivery status for our customers. Drove improvement of our service goals.
Created and managed relationships with customers and carriers. Worked with customers and carriers to solve any issues that arose during transport. Football Coach
North long Beach pop Warner - Long Beach, CA
August 1999 to December 2019
On off time coaching pop Warner Football. From the ages of 6 yrs. 15 yrs. Old. Coaching youth football for 20 yrs, working with kids is one of the pure motivations to better our future. Transportation Dispatcher
UPS Logistics SPL - Gardena, CA
March 2003 to April 2005
Receiving one temp assignment to work at UPS Supply Chain Solutions with S.P.L Dispatching division in Transportation. At that time going to TTCI Taking Import / export and transportation completing my course in an 8-month trail.
Forklift Driver
Elite Personal - Lakewood, CA
January 1997 to February 2003
Working for a temporary agency elite personal driving forklift. Learning how to drive forklift in just a few weeks. Driving forklift is a big responsibility due to how dangerous they are. Off loading 40-foot containers and 53-foot containers of 27- inch Sony TV’s. Customer Service Representative
Education
Certificate in Import Export and transportation
TTCI trade school college foreign Trade and transportation - Long Beach, CA January 2003 to September 2003
Skills
• Microsoft Outlook
• Door-to-door
• Dispatching
• Transportation management 21 years
• Help Desk
• Communication skills
• Microsoft Office
• Computer Networking 21 years (10+ years)
• Customer service representative 21 years
• Import / export / ocean / air / transportation 21 years
• Materials handling
• Pallet jack
• Operating Systems 21 years
• Supply Chain Solutions 21 years (10+ years)
• Process Improvement
• Data entry
• Order fulfillment
• Logistics 21 years
• Microsoft Word / Microsoft excel 21 years (10+ years)
• Warehouse experience
• Inventory control
• Warehouse management system
• Shipping & receiving
• Distribution center
• 3PL
• Cargo wise 1- year
• Sports Coaching 20 years
• Freight Forwarder
Certifications and Licenses
Forklift Certification
Driver's License
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