Guest Relations Associate Manager

EMPLOYMENT HISTORY

Associate Manager, Event Guest Relations

SUNDANCE FILM FESTIVAL, Kissimmee, FL — Sep 2019 - Feb 2024 Managed all guest relations, including communications before the event and responses to guest inquiries received via email and phone, preferably within 24 hours Collecting and tracking ticket and table purchases and donations, guest contact information, waitlists, and RSVP information.

Coordinated with marketing and communications teams to produce engaging and impactful event collateral. Boosted Sundance revenue by $4M through strategic fundraising initiatives. Enhanced stakeholder relations, representing leadership professionally. Orchestrated VIP arrangements, ensuring personalized attendee care. Processed revenue with the Finance Department and worked closely with the Advancement Operations team, including updating and tracking processed and pledged revenue in the organization's Customer Relationship Management system, NetSuite.

Worked closely with the event team and crossover of duties, including tracking and processing the department budget and working to ensure event-related marketing materials were created, reviewed, and produced. Planned and arranged seating assignments and coordinated day-of-event seating with the Executive Office and Advancement Departments.

Developed new partnership channels, expanding festival outreach. Facilitated team collaboration to ensure seamless event execution and guest satisfaction. Associate Producer/Stage Manager

MEYER 2 MEYER ENTERTAINMENT, Dallas, TX — Jul 2021 - Nov 2021 Orchestrated rehearsals and performances, ensuring seamless backstage operations Established effective communication channels with cast, crew, directors, and designers Implemented strategic organization of set changes, props, and costumes Served as primary liaison for talent, addressing concerns and responding to inquiries Guaranteed talent readiness for events, including rehearsals, sound checks, and tech runs Enhanced event quality by seamlessly managing stage setups and talent coordination. Pioneered innovative backstage processes that improved overall production efficiency. Supported talent and crew to ensure peak performance and resolve issues proactively. Energetically engaged with all production elements to deliver spectacular performances. Special Event Assistant

DARIN PFEIFFER CONSULTING, New York, NY — Jun 2015 - Sep 2019

• Manage celebrity talent to ensure they are on schedule to events, including Stage appearances, Press content, gifting suites, Red carpet/stop & repeats

• Work alongside publicists or directly with the talent to ensure all their needs are met

• Employ exceptional interpersonal communication and public relations skills in order to provide outstanding customer service.

• Coordinated departmental communication to facilitate project task scheduling.

• Liaised with event support personnel, outside vendors and suppliers.

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Kate Quinn

Talent Wrangler /Event Production Assistant

OPRY CITY STAGE, New York, NY — Aug 2017 - Feb 2018

• Maintained an open line of communication to help ensure a pleasurable and smooth experience for celebrity clientele and performers

• Ensure strict performance and press appearance schedules are kept

• Anticipated and exceed the needs of celebrity clientele and performers while backstage or in the green room Provided top-tier support to enhance celebrity experiences, fostering positive event atmosphere. Implemented efficient communication strategies to streamline artist coordination. Head Bartender

TGI Fridays, New York, NY — Feb 2008 - May 2017

Managed TGI Fridays' social media, driving customer engagement and business growth. Mentored team in productivity strategies, enhancing bar profitability. Maintained secure cash drawers, swiftly resolving daily total discrepancies. Streamlined bar operations, enhancing service speed and customer satisfaction. Provided ongoing training to staff, improving team skills and service quality. Redesigned workflow, increasing service efficiency and guest satisfaction. Audience Coordinator

WARNER BROTHERS STUDIOS, Burbank, CA — Jun 2014 - Jun 2015 Coordinated audience logistics at Warner Brothers Studios Managed ticket and theatre operations

Implemented innovative solutions to streamline operational processes Enhanced team performance and resource allocation

Managed precise operations for studio support and customer service, ensuring high quality. Analyzed and refined call center operations to elevate customer experience at Warner Brothers. EDUCATION

Public Relations

LIU POST — 2006 - 2008

Nassau Community College — 2008 - 2010

SKILLS

Project Management Team Building & Leadership

Direct Marketing Proficient in multiple CRM platforms Business/ Financial Development Hospitality/Event Management Brand Promotion Managing Digital Media

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