Customer Service Representative

Experience

Carolina East Management Group Wilson, NC

Customer Service Lead 01/2012 - Present

Coordinate the location and process of quarterly meeting community outreach giveaways. Assist servers, cooks, and clothes distributors with what ever is needed to assure that they were working efficiently. Make sure that everyone abides by the guidelines of the county.

Fairfield Inn & Suites Wilson, NC

Customer Service Representative 03/2021 - 04/2023 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures guidelines and policies. Take the extra mile to engage customers. Holiday Inn Express and Suites Wilson, NC

Team Leader 01/2017 - 12/2020

Coordinate and supervise shift operations to ensure they meet productivity targets and quality standards. Ensure compliance with company policies and procedures. Train, develop, and motivate staff to improve performance and meet all objectives. Skills

Customer service, Shift Management, Microsoft Office, Microsoft Word, Accounts Payable, Accounts Receivable, Upselling, Technical Support, Cash Handling

Education

James Hunt High School Wilson, NC

Business 06/2014

Jaqueisha Staton

347-***-**** ************@*****.*** Wilson, NC