Customer Service Representative
Resume:
Arnelle Fox
Omaha, NE
**************@*****.***
SUMMARY OF QUALIFICATIONS
Accomplished customer service professional with decades of industry experience in the construction, interior design, finance, and education industries.
Outstanding ability to research and work through large amounts of data and effectively communicate relevant information to customers.
Exceptional interpersonal skills and ease at building rapport with customers.
Proficient in all aspects of word processing and spreadsheet applications.
PROFESSIONAL EXPERIENCE
Snelling Staffing Omaha, NE
Employment Recruiter June 2023-January 2024
Serve employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
Called applicants and potential clients to schedule interviews.
Document notes in Excel.
Gordon Appraisal Services Omaha, NE
Office Assistant August 2016-March 2022
Maintained appointment calendar and scheduled appraisals via email and telephone.
Verified that property matches legal descriptions or certifications.
Wrote descriptions of the property being appraised.
Assisted clients, agents, and brokers via email and with personal telephone calls.
Self-Employed Omaha, NE
Event Coordinator/Bartending Services March 2004-August 2016
Recruited, coordinated, and scheduled bartenders, and travel arrangements.
Consulted with customers to determine requirements for events, such as meetings, conferences, and conventions.
Monitored event activities to ensure compliance with applicable regulations, the satisfaction of participants, and the resolution of any problems that arise.
Reviewed event bills for accuracy and approved payment.
West Corporation Omaha, NE
Customer Service Representative September 2000-December 2005
Assisted customers and providers via telephone and Internet.
Utilized personal computers to research coverage and procedural issues.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Provided quotes, requested documentation, and other information to policyholders/providers.
Arnelle Fox
Coleman Powermate Omaha, NE
Customer Service Representative August 1999-April 2000
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Completed customer orders in a promptly.
Utilized JBA software and Microsoft Excel to research and maintain shipping and tracking information.
First Data Corporation Omaha, NE
Zip Sort Operator March 1997-September 1998
Utilized Microsoft Excel to record and track daily activities/assignments on the production log.
Operated MLOCR and OCR sorting machines.
Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
Sorted high volumes of mail in compliance with United States Postal Service regulations.
CERTIFICATIONS
Fred Pryor Seminars, The Exceptional Assistant Omaha, NE
Nebraska College of Business, Computer Office Skills Omaha, NE
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