Customer Service It Support

Alexander Ludke

Jacksonville, FL 904-***-**** *********@*****.***

Profiles LinkedIn.com/in/alexander-ludke GitHub.com/alexludke Summary As an experienced professional transitioning to an IT Support role, I bring a unique blend of analytical expertise, exceptional customer service, and a comprehensive understanding of financial systems. My recent focus has been on developing technical proficiency in HTML, CSS, JavaScript, and the Software Development Life Cycle (SDLC). Additionally, I possess strong skills in hardware, software, and internet troubleshooting. My problem-solving capabilities and project management experience position me well to excel in a fast-paced IT environment. I am passionate about leveraging my diverse background to contribute effectively to your help desk team and support your organization's technological needs. Certifications Google Technical Support Fundamentals Certification Coursera

November 2023

Front-End Web Development Certification

Thinkful

June 2024

Learn React (JavaScript Library)

Scrimba

In Progress

Education University of North Florida Business Management/ Computer Science In Progress

Skills Software Development Life Cycle Software Installation Hardware Troubleshooting Internet Troubleshooting Software Troubleshooting Technical Support Customer Service Microsoft Office User Experience

React JavaScript Analytics

HTML CSS Visual Studio Code

Git GitHub Git BASH

Experience PNC Bank

Senior Mortgage Loan Officer

March 2020 - April 2024

Jacksonville, FL

Provided exceptional customer service by resolving client issues and inquiries promptly, ensuring customer satisfaction and retention.

Utilized mortgage software systems and databases to process and manage loan applications, showcasing ability to quickly learn and navigate new software applications. Led projects to develop and implement new mortgage products and services, demonstrating project management skills and the ability to manage multiple tasks simultaneously. Communicated complex technical information to clients and team members, ensuring clarity and understanding, essential for IT support interactions. TIAA Bank

Mortgage Loan Officer

May 2018 - March 2020

Jacksonville, FL

Consult with clients to evaluate and advise loan options which best fit their home financing goals Complete the application process and collect all needed documentation for underwriting Consistently communicate with clients and all interested parties throughout entire loan process Manage loan process from beginning to end to ensure a timely closing Larson Claim Services

Property Claims Adjuster

September 2017 - May 2018

Jacksonville, FL

Schedule and perform a detailed property inspection of the dwelling, roof, interior and any exterior structures

Enter data into estimating software (Xactimate) to develop line-by-line item costs of damages and determine the cause of loss

Photograph property for defects and damage, and accurately measure property Consistently provide excellent customer service to policy holders after suffering a loss Create and submit completed claim package in a timely manner

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