Support Technician Desktop
Resume:
Theodore C. Austin
S. De Niza Rd.
St. David, AZ 85630
***************@*****.***
Phone: (_360)__907- 7964 EXPERIENCE AND TRAINING:
Russel Williams State Farm 05/2023 - 05/2024
Customer service specialist
- Take care of various types of issues and sales.
- Take phone calls
- Troubleshoot issues and create various documents for the sales team. AFLAC 2/2022 - 5/2022
Sales Producer - Commission
- Canvas and cold call for to sell supplemental insurance. Providence Health & Services 2016 – 2021
Supervisor - East-side Team
Portland, OR
- Supervise up to 32 direct reports.
- Handle payroll and all administrative duties for the team.
- Escalation point of contact for customer base.
- Ordering and approval of fulfillment process.
- Many other responsibilities, more than willing to discuss at time of interview. Providence Health & Services 2012-2016
Information Technology Specialist 3
Portland, OR
- Desktop support responsibilities including but not limited to: Triage of issues, applications, and equipment related to the desktop environment and providing professional customer interaction that leaves the customer feeling satisfied with the service provided.
- Provide inventory maintenance.
- Networking duties include replacement and configuration of switch-ports, cable support, and UPS maintenance.
- Telecom duties include phone placement and VOIP connections at the handset and at the switch-port to include switch-port configuration.
- Supervisory duties as needed.
- Provide leadership and support for projects.
- Perform after hours on call as part of a team rotation. Providence Health & Services 2004-2012
Information Technology Specialist 2 Portland, OR
- Desktop support responsibilities including but not limited to: Triage of issues, applications, and equipment related to the desktop environment and providing professional customer interaction that leaves the customer feeling satisfied with the service provided.
- Provide inventory maintenance.
- Networking duties include replacement and configuration of switch-ports, cable support, and UPS maintenance.
- Telecom duties include phone placement and VOIP connections at the handset and at the switch-port to include switch-port configuration.
- Supervisory duties as needed.
Provide leadership and support for projects.
- Perform after hours on call as part of a team rotation. Providence Health Plans 1996-2003
Desktop Support Technician 2
Beaverton, OR
- Tier 2 support for break /fix IT issues.
- Perform service requests for moves, adds, and changes.
- Performed first line of support for Help Desk in a backup capacity.
- Performed lead duties.
- Performed inventory scans.
- Performed OS upgrades.
Providence Health Plans 1995-1996
Computer Operator
- Run critical data center jobs on mainframe computers at specific times.
- Print mission critical documents from check runs to reports for business office clientele.
- Created, filed, and organized paperwork.
- Performed full and incremental backups on the mainframe computers system. Vancouver Barracks - ARMY Reserve
1987-1996
Orthopedic Specialist 91-H
Vancouver, WA
- Clean and debride wounds.
- Implement traction procedures, to doctor's specifications. 9+
- Roll Casts/Make Splints to doctor’s specifications.
- Other duties as assigned.
EDUCATION:
03/1981
The Bill Ray Center - Juneau, AK
High School Diploma
06/2011
City University of Seattle - Seattle, WA
BS in Business Administration.
Specialization: E-commerce.
Graduated Cum Laude.
(Transcripts are available upon request)
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