Client Service Clinical Assessment

Jill Rubenstein-Morrow

**** ****** **, #***, **** Worth, FL 33467 561-***-**** **********@*****.*** EXPERIENCE

Admissions Director/Tikvah Lake Recovery

Palm Springs, FL October 2023 - Present

• Admit clients into network of 3 treatment facilities, determining placement based on insurance, clinical assessment and medical needs

• Maintained monthly budget goals and superseded initial amounts.

• Specialized in private pay sector, consistently meeting sales goals and bonus opportunities

• Maintain client service needs, handle problems and ensure positive relations. Admissions Specialist/Haven Healthcare

Palm Springs, FL March 2021 - October 2023

• Admit clients into network of 6 treatment facilities, determining placement based on insurance, clinical assessment and medical needs

• Created proposal for upscale, executive program and presented to management

• Specialized in private pay sector, consistently meeting sales goals and bonus opportunities

• Maintain client service needs, handle problems and ensure positive relations. Admissions Specialist/Seaside Palm Beach at Banyan Treatment Center Boca Raton, FL October 2018 – March 2021

• Admit clients into network of 12 treatment facilities, determining placement from insurance and clinical assessment and medical needs

• Promoted to Director of Admissions for premiere upscale private dual diagnosis treatment executive luxury program

• Trained admissions team to identify potential executive-type clientele and refer them to Director of Admissions for proper client handling

Admissions Specialist/Futures of Palm Beach

Tequesta, FL November 2016 – October 2018

• Admit clients into premiere private dual diagnosis treatment facility, conduct facility tours,

• Consistently maintain top placement status on admissions team, meeting and exceeding goals on monthly basis

• Supervise and train new employees in phone etiquette and relating to clients and their families

• Utilize personal & professional experience to update marketing material and educate team on effectively handling eating disorder cases and other dual diagnosis strategies Senior Admissions Officer/Sunspire Health

Boca Raton, FL August 2014 – November 2016

• Admit clients into a network of substance abuse treatment facilities

• Outreach and liason for Hyde Park (women’s center for addiction & eating disorders)

• Obtain all necessary medical documentation to ensure efficient placement

• Maintain positive energy level in office environment based on saving lives and helping others get into treatment

EMR Manager / Front Desk / Busy Internal Medicine Practice Delray Beach, FL September 2010 – August 2014

Implemented new on-line EMR program and coordinated all aspects of employee training and program utilization

Coordinated pre-ops with patients, surgeons and surgical centers, ensuring accurate and timely medical clearance

Responsible for all aspects of front office including scheduling, check-in, check-out, and operating switchboard

Sales Representative / Independent Sales Contractor/Prestige Promotions Prestige Promotions

Melville, NY May 1998 – 2010

Procured new accounts through cold solicitation including telephone, door-to-door, network groups and conference attendance. Responsible for planning presentation and closure of sales in advertising specialty/promotional products advertising industry

Secured largest client (Cable TV conglomerate) on Long Island and built large business following in multiple divisions of that company

EDUCATION, State University of New York at Albany 1987 - 1991 Bachelor of Arts: Psychology / Business

References and additional history available upon request

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