Customer Service Warehouse Operations

TW Thomas Walker

H: 951-***-**** C: 951-***-**** E: **********@*****.***

***** **** *****, ****** ******, CA 92557

PROFESSIONAL

SUMMARY

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. SKILLS Customer service

Business operations

Consulting

Skilled in Microsoft

Negotiation

Goal-oriented

Positive and friendly

People-oriented

Mediation capability

Budgeting

WORK HISTORY WARHOUSE SUPERVISOR MAR 2015 to SEP 2018 DB Schenker Logistics Moreno Valley, CA

Supervised warehouse operations by managing 30 employees during 12 hour shifts.

Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.

Maintained project quality with a hands-on management style. Set project timelines and kept teams on task to complete milestones according to schedule.

Examined shipments for quality and accuracy.

Checked items against documentation for accuracy.

Completed daily forklift safety checklists.

Manually counted the Number of picked and packaged orders for any loss. Moved pallets of merchandise using electric forklifts and electric pallets. MANAGER/ OWNER JAN 2003 to FEB 2015

Eyecatcher Clothing Moreno Valley, CA

Communicated all store initiatives and promotions to customers to generate return business.

Helped drive sales goals and achieve monthly quotas. Supervised and directed all merchandise and shipment processing. Provided ongoing guest service, including giving fashion advice. Described product to customers and accurately explained details and care of merchandise.

EDUCATION Associate of Arts Business 2012

Coastline Community College, Fountain Valley, CA

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