Customer Service Representative
Resume:
Malayna Roberts
Reynoldsburg, OH *****
********@*****.***
Advanced PC knowledge. Trained and certified in customer service. Work Experience
Customer Service Representative
Spectrum - Columbus, OH
August 2023 to Present
Customer service representative, having value conversations with customers over their services and bills. Also de-escalating customers and giving comfort in company. Receptionist/Administrative Assistant
Ms.Vikkis catering and banquet hall - Columbus, OH January 2023 to July 2023
Incoming and outgoing phone calls. Handling invoices and secretary duties. Booking appointments and functions.
Server
Bob Evans Restaurants - Columbus, OH
May 2022 to December 2022
Tending to customers needs. Making sure customers were satisfied with my serving. Leaving a lasting impression. Dealing with customers who weren’t always satisfied and able to ensure them and make sure they weren’t leaving with regrets.
Home Health Aide
Home Helpers - Indianapolis, IN
October 2021 to February 2022
I was a home health aide. Caring, providing companionship, catering to any household or medical needs. Education
High school diploma
Reynoldsburg High School - Reynoldsburg, OH
August 2013 to May 2017
Skills
• Spanish
• Intermediate
• Administrative Experience
• Home Care
Certifications and Licenses
Customer service certified
August 2021 to Present
Took a course for customer service and received my certificate.
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