Customer Service Front Desk

CAREER PROFILE

Results-driven and dedicated professional with experience in team management and customer service. Demonstrated in-depth experience with customers/clients interface. Knowledgeable in hospitality and sales (i.e. hotel and motel experience) as well (Sales and Inventory Management). Possess solid interpersonal, decision making, leadership, mentoring, and communication skills. Adapt well. Broad-based management skills with planning, organizing, and decision-making ability to successfully achieve on-time deliverables.

Additional Skills:

Conflict Management

Computer Literate

Customer Relationship Management

Training

WORK EXPERIENCE

Aetna Bearing: 2016-2023

Inventory Manager

Monitor available supplies, materials and products in order to ensure that customers and employees have access to the materials they needed on A weekly basis. Operated machinery such as the electric pallet jack, lift truck and forklift, Ensured that shipments of required jobs were done too production standards as well as shipped on A timely basis, Checked merchandise for correct order number and shipping labels, Set up sales and established new business sales with various venders throughout the Chicagoland area.

Hyatt House

Front Desk Sales Manager: 2014-2016

Ensured sales goals were up too Hotel Standard’s, Communicated with other sister locations on how to increase hotel proficiency on A weekly basis, Managed A staff of over A 126 employees as well as kept them updated in expected expectations of Corporate policies and demands, Organized meeting with management team, responded to customers concerns via email and by company phone and of course in person as well if needed. Lastly made sure all doors and cameras were fully functional for customers and employee’s safety and also ensured that Hotel cleanliness was being met too Osha standards.

Motel 6 2013-2014

Guest Service Representative, Arlington Heights, IL

Performed exceptional customer service as well as sales goals on A day to day basis with extensive cash handling experience. Supervised and assisted housekeeping and maintenance when needed. Handled reservations for guests via phone, online, and third parties. Greeted visitors and provided a fun environment. Engaged guests to create an overall lasting experience.

Country Inn & Suites by Carlson 2011 - 2013

Hotel Night Auditor, Bensenville, IL

Handled 3rd party reservations and ensure proper processing

Provided customer service to guests, checked them into rooms, and delivered daily invoices to guests

Maintained cleanliness of the lobby and prepared breakfast

Responded to emergencies such as guest medical issues, criminal activities, power outages, plumbing issues, etc.

Recorded daily room occupancy, rate and revenue totals for cash and credit card transactions

Generated automated accounting reports for the manager's review

Arranged proper video monitoring for surveillance, processing, and additional areas of the hotel to ensure security of the guests and the building

JCPenney 2010 - 2012

Replenishment Supervisor, North Riverside, IL

Delivered great customer service on a daily basis

Provided sales support assistance throughout the store

Replenished new arrivals of merchandise; maintained proper floor recovery and merchandise pricing, etc.

Ensured maximum sales and customer service levels are achieved on a monthly basis

Auto Zone 2007 – 2010

Inventory Parts Manager, Maywood, IL

Recorded financial transactions before and end of each business day

Completed minor mechanic work (i.e. changed wiper blades, changed light bulbs, performed diagnostic tests, battery/fuse installations)

Answered phone calls and provide assistance to customers on a daily basis

Managed parts inventory

Elite Security 2006 - 2007

Security Guard, Chicago, IL

Maintained safety and enforced rules and regulations throughout the facility

Toured all public areas at frequent intervals to verify that all areas are upheld appropriately

Documented activity notes on an interval basis as well as communicated with dispatch

EDUCATION

Security and Military Assessment Training

Job Corps Training Facility

CERTIFICATIONS

Twenty Hour Police Training

Perc Card Certified

TECHNICAL KNOWLEDGE

Windows, Outlook, Word, Excel

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