Customer Service Specialist
Resume:
Christopher Pickering
Tempe, AZ 85281
**.*********@*******.***
I'm dependable, have a positive attitude, take initiative, and I’m always eager to learn and grow. I manage time efficiently to complete my assignments and remain calm under pressure. I hold myself accountable even when no one else does and I try to never let anyone out work me.
Employment
Verbus & Associates Executive Search Agency
Customer Service Mgr.
Oct 2022 - Nov 2023
Manage incoming candidate assessments,
Provide all necessary employment information to candidates,
Assess candidate skills, verify credentials,
Develop relationships
Holiday Inn Express & Suites
Front Desk Associate
April 2021 – Aug 2022
Check ins, Check Outs
Train new employees,
Answer phones,
Address guest complaints,
Improve Guest Satisfaction Scores
Holiday Inn & Suites
Front Office Supervisor
Mar 2018 – Feb 2021
Check ins, Paperwork, Employee scheduling, Employee correction/ counseling, Room inspections, Resolve guest complaints and concerns,Order inventory for gift shop
The Graduate Hotel
Front Desk/Restaurant Supervisor
May 2015 – July 2017
Provide front desk coverage when needed, Address restaurant needs, Create employee schedules, Performance evaluations,
Interview applicants,
Holiday Inn & Suites
Front Desk Agent/Night Audit
Feb 2013 – May 2015
Check guests in/out, Perform night audit twice a week, Train newly hired auditors, Serve as Guest Experience Champion for the property.
Self Employed
Nov 2009 - Feb 2013
Freelance web design, Social network marketing, Internet marketing, Create sales funnels and build capture pages
Phx Marriott Mesa AYS/Front Desk Agent
Feb 2006 - Oct 2009
Answer internal and external calls, Check guests in/out, Attend weekly GSS meetings, Data entry, Proactively resolve guest complaints/concerns through associate empowerment, Deliver room service orders, Assist guests with luggage, Drive shuttle when necessary, Oversee shipping and receiving for the property, Provide additional coverage at the front desk.
Royal Palms Resort & Spa
Front Office Supervisor
Aug 2004 - Jan 2006
Check guests in and out, Create registration cards, Answer incoming calls, Ensure guest satisfaction, Find creative ways to say yes, Set up satellite check ins, Selected by property to work all 3 days the President of the United States was a guest.
Radisson Resort & Spa Scottsdale
Assistant Front Office Manager
Jul 2000 - Oct 2004
Create employee schedules, Manage staff of 15, Create incentive programs and distribute SOP'S for them, Check guests in/out, Oversee training and development of new desk agents. Hotel was sold and closed.
Little Caesar's Pizza
Assistant Store Manager
May 1997 – April 2000
Blue Line order,
Coke order,
Interview new applicants, Bank deposits, Employee scheduling, Manage labor and food costs, Create new promotions
Education
MCC
Mesa, AZ
Aug2000-Mar2002
Double Major English and Mass Communications. 1 semester left for Degree
Mtn View High School Mesa, AZ
Sept1997-Aug2000
Diploma, General Studies
Systems
Excel, Powerpoint, Opera, Fidelio, Springer Miller, Micros, Salesforce, Merlin, Concerto
Achievements
Guest Experience Champion,
Several writing awards, Top Gun Math Club,
3 Associate of the Quarter Awards, 3 All Star Team of the Year Awards, Reg Card God Award, Increased revenue for the Royal Palms Resort & Spa by $10,000 in 3 months with upsell program.
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