Customer Service Representative
Resume:
Otis Hylton
*********@*****.***
Professional Summary
Education
Hudson Valley Community College 09/2010 - 08/2013
Skills/Training
Managing phone communications, creating memos, and engaging in email correspondence; well-versed in HUD regulations/policies and One-Site manual procedures.
1. Analytical Acumen – skilled in utilizing statistical data for the re certification process, determining resident turnover, identifying reasons for resident relocation, and assessing resident needs.
2. Communication and Language Proficiency – effective communication with residents, site-level staff, corporate office personnel, vendors, and contractors.
3. Computer Literacy – proficient in using Outlook, Excel, Word, Internet, and One-Site software.
4. Coordination Skills – ability to organize and maintain tenant files, coordinate monthly activities, and manage waiting lists.
5. Creative Abilities – adept at designing flyers, calendars, bulletin boards, activities, and forms; skilled in promoting properties through marketing and leasing efforts.
6. Leadership Qualities – capable of motivating and leading a team, taking initiative, delegating tasks, and managing emergency situations.
7. Mathematical Proficiency – skilled in calculating social security rates, rent payments, and pro-rations; adept at maintaining purchasing and declining balances.
Professional Experience
House Hylton Realtor LLC
Manager 08/2023 – 05/2024
Other Essential Skills – demonstrated competence in maintaining confidentiality,
providing excellent customer service, exhibiting patience and professionalism, and
collaborating effectively within a team.
Safe Haven
07/2019- 12/2022
Installation of home security {ADT}
Surveillance Systems, Fire detectors etc.
Data Entry
TEK systems
Installation of home security {ADT} 07/2018-07/2019
Create spreadsheets with large numbers of figures without mistakes
Data Entry
Defenders
10/2017-07/2018 Service Technician
Installation of home security {ADT}
Home automation and fire monitoring systems
Data Entry
Mastec Advance Technologies 09/2013-10/2017
Data Entry
IT repair technician for out of range issues with satellite signal strength
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