Service Representative Customer
Resume:
Ananda L. Richardson
Fayetteville, North Carolina 28311
******************@*****.***
PROFILE:
Energetic, reliable, and service focused health care and customer service representative with excellent interpersonal and communication skills. Maintains a high level of professionalism, patience, and efficiency to ensure customer satisfaction. Seeking an opportunity as an Electrocardiogram (EKG) Technician where I can grow my skills while contributing to a team environment in the healthcare field. EDUCATION:
Fayetteville Technical Community College, Cardiovascular Monitor Technician, August 2022 Seventy-First High School, May 2017
SKILLS AND TRAINING:
● Multi-tasking
● Dependability
● Teamwork
● Leadership
● Basic Life Support Training
● Time management
PROFESSIONAL EXPERIENCE:
RPK Center Spine and Pain Management Fayetteville, NC Front Desk Receptionist 02/2024-05/2024
● Manages the check-in/check out process for patients
● Ensuring that customers have the proper identification for checking in
● Scheduling procedures, tests, and injections per provider
● Basic math skills
● Verifying insurance eligibility for every patient Cape Fear Valley Medical Center Emergency Department Fayetteville, NC Patient Financial Services Registration/Patient Access Representative 10/2022-02/2024
● Completing registration for patients visiting Cape Fear Valley Medical Center for all medical emergencies
● Verify/Update, Removing, and Adding insurances at bedside with patients for hospital account
● Collecting payment for any copays and Self-Pay balances owed to collections
● Communicating with patients at all entry points for identification
● Obtaining signatures for legal documents regarding any claims sent to insurance companies Delta Air Lines Fayetteville, NC
Ticketing / Gate Agent 2/2021-10/2022
● Greets customers, guides, and assists them with the ticketing and baggage check-in process
● Manages the check-in process, ensuring that customers have the proper travel documentation
● Manages and initiates the boarding process ensuring that customer's trip is as seamless as possible
● Communicate gate announcements regarding the boarding process and flight status
● Operates jet ways to place them in position prior to aircraft arrival Panera Bread Fayetteville, NC
Associate Trainer / Team Member 9/2019-2/2021
● Offered options to customers regarding most popular meals and nutritional value, tailored to their personal preference
● Collected payment for food / beverage sales
● Trained 6 new hires from entry level associates to full-time team members Old Navy Fayetteville, NC
Sales Associate 3/2018-12/2018
● Suggested various styles and ensembles for customers, resulting in thousands of dollars in sales monthly
● Advised customers on current sales and promotions which allowed shoppers to save money
● Headed cleanliness team that verified clothing were properly folded and displayed MERITS / AWARDS:
● Basic Life Support Provider, American Heart Association Basic Life Support (CPR and AED) Program.
Contact this candidate