Customer Service Support Specialist
Resume:
Arthur Mark Zafra
Margate, FL 33063
********@*****.***
Qualifications Profile:
Highly goal-oriented professional who thrives in high pressures work environments with excellent work ethic.
Exhibit professionalism and courtesy with great communication skills as well as Integrity and commitment.
Always proactively willing and eager to go above and beyond to assist and develop the trust not only as an individual, but as a representative of the Company.
Technical skills:
Applications: MS Office (Excel, Word, Access, Outlook PowerPoint)
Lexmark Printer T640/T650
Systems: Knowledge of DOS, Windows, EXPRESS IMAGING SOFTWARE, Epics, Windows7, 8.1, and prior,
Languages and Writing/Business Communication/Skills: Fluent English, French, and Creole
CROSSCOUNTRY HEALTHCARE
6551-COMMERCE PARK, BOCA RATON, FL, 33487
September 2021 - April 26, 2024
BACKGROUND AMBASSADOR: My primary task is processing background screenings in accordance with the company standards policies and procedures. I work with multiple departments and provides constant communication data regarding new candidates for new or updating current assignments. A strong background in Customer Service makes it so much easier to challenge multiple questions related to background and investigate difficult situations.
ESSENTIAL DAILY TASKS:
• New candidates get logged into CSS request for screening.
• The screening process continues by submitting candidates’ general information via different Government security websites for individual vetting.
• Upon receiving results, the information is compiled to update the candidate file for final assignment evaluation.
Technical Support Specialist
First Data / FISERV TECHNOLOGIES - Coral Springs, FL
November 2016 to 2021
Taking Inbound and Outbound calls from numerous Business owner around the country that are currently using the Clover POS processing systems. Assist banks and consumers to connect through multiple touchpoints. Responsible for all merchant inquiries regarding their POS devices, diagnose and offer immediate resolution to various issues. Provide highest customer service and analyze problems effectively. Work with sensitive and confidential information while solving the actual problem on the first call and accurately log all interactions accordingly.
Enrollment Coordinator
Global Response Inc. - Fort Lauderdale, FL
January 2015 to November 2016
• Responsibilities include receiving inbound and outbound calls from parents around the country for an online School.
• Troubleshooting customer enrollment issues and resolving school documents preparation for new school year.
• Answering to a high-volume calls/request from customers in English, French and Creole.
• Typing a variety of memoranda for the office and attending weekly staff meeting for upcoming schedule updates
Data Terminal Repair Technician
Walgreens Pharmaceuticals Inc
September 2002 to October 2014
Responsible for the repairs of all Lexmark printers to include field service calls, equipment updates, installation, training, and support to ensure that all hardware devices operate efficiently throughout the Walgreens facilities in the south-east region. In addition to the above, I must perform total quality control of all printer supplies/part and perform maintenance according to the Company specification while also assisting with logistics. Troubleshooting, component repair and technical maintenance of electronic equipment. Responsible for the orderly storage of supplies and equipment and conduct monthly cycle counts to maintain a fluid inventory. Planned and conducted monthly departmental meetings to review productivity and goals with the technical
Installation and Field Technician
Nortel Networks - City of Sunrise, FL
August 2000 to August 2002
Site Team Leader for Telecom Division.
Installation Technician, Network Cabling Management, Admin Functions.
Site Team Leader: Consisting of building transport sites with equipment such as the 1600 fiber base Optera, supervised contractors, liaison between upper management and customers.
Testing and Commissioning of Nortel's CDMA, Metro Cell Wireless Units. Consisting of: Inspection of all equipment installation prior to testing and commissioning. New software file creation and in-service downloading, configuration of
BTS GPSTM, Cell Site Drive Test, ensuring that all antennas align with their corresponding RF sectors.
Installation and Field Technician
Consolidated Networks - West Palm Beach, FL
March 1999 to August 2000
Network Site Installation:
Consisting of, Hardware Installation, Cabling, Power, and Fiber (Enet Frames) and UE-9k, Warehouse technician in charge of the stockroom, assisted and provided telecommunications engineers, technicians, and project managers with vital inventory information of highly sophisticated equipment, such as Lucents OC-3, OC-12 AND OC-48,.
Responsible for negotiating vendor contracts and quotes for future provisioning, extensive test, turn -ups, and troubleshooting on D4, TR08 channel banks, toning-out circuits, and punching down cross-connects, possessing an overall understanding of telecommunication equipment and procedure.
Professional History - Continued
Installation technician
Areotek Telecommunications - West Palm Beach, FL
September 1998 to March 1999
Duties included but were not limited to; Installation of telecom switches, such as: DMS 100 & 500 NETWORK BAYS:
Bay Assembly, Cabling, Power, and Fiber (ENT Frames); ACESS NODE EXPRESS. For such telecom companies as Sprint, Bell South.
EDUCATION
Psychology, Biology
Miami Dade College - Miami-Dade County, FL
2008 to 2010
GED in General Studies
Piper High School - Fort Lauderdale, FL
2005 to 2006
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