Administrative Coordinator Client Services

MONICA JOHNSON MJ M J

CLIENT RELATIONS PROFESSIONAL

PROFESSIONAL EXPERTISE

Seeking to accelerate my career in a service capacity to enhance an organization’s administrative objectives and consumer experience.

PROFESSIONAL WORK EXPERIENCE

Children’s Center of Wayne County

Client Services Specialist II August 2015 – Present

June 2023 – April 2024: Psychological Services Team

Supported the day-to-day client engagement, including welcoming them and executing consents. Performs intake screenings for commercial families, creates and maintains EHR. Works with team to coordinate billing regarding insurance and CPT codes. Maintain team calendars, manage calls and emails received by the department. Coordinates client data with the funders’ teams located in two counties.

May 2020 – June 2023: Behavioral Health (BH) Clinical Team

Assisted the BH clinicians with execution of annual client consents and financial determinations. Coordinated with clinical case holders for planning purposes. Conducted welcome calls and meetings with clients, creating a warm engagement experience.

August 2015 – May 2020: Client Specialist Front Reception Area

Maintained the front desk operations, including greeting families and facilitating courteous welcoming interactions with the organization’s volunteers and vendors. Operated the call center, maintained and updated client charts, scheduled clinical appointments and resolved inquiries. Verified the status insurance coverage and collected client copays.

The Salvation Army – Denby Center & Homeless Shelter

Executive Administrative Associate May 2014 – July 2015

Maintained the day-to-day administrative operations of the Center, including meeting and events calendars for the Board of Directors. Produced monthly reports and billing.

Coalition of Temporary Shelters (COTS)

Case Planner/Manager February 2008 – May 2014

Recruited, interviewed, screened, and provided admissions procedures to new consumers meeting criteria for homelessness. Conducted monthly office and home visits.

Spalding DeDecker Associates, Inc., Engineers & Surveyors

Office Assistant September 1997 – January 2008

Provided administrative support to C-Suite executives.

C O N T A C T

6501 Yale St. Apt 706

Westland, MI 48185 248-***-****

****************@*****.***

E D U C A T I ON

University of Phoenix

Business Courses

Wayne County Community College

Liberal Arts Associates Degree 2004

C E R T I F I C A T I O N S

Certified Word Processor Microsoft Suite - Wayne State University Computer Science Program

Certified Office Automation Specialist High Tech Learning Computer Training Institute

CORE COMPENTENCIES

Customer Service and Client Relations Expertise

Electronic Health Record (EHR)

Navigation Experience

Insurance Authorization Experience

Cash Management

Organizational Skills

Critical Thinking

Leadership Acumen

Contact this candidate