Data Entry Customer Service

TOOLS

Zendesk, Jira, Confluence, Google Sheets, Tableau, Power BI, Avaya, Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook, Access), HTML, CSS, Microsoft Azure, SQL, Service now, and Salesforce

KNOWLEDGE & SKILL AREA

Dallas TX 469-***-**** **********@*****.*** .

OBAFEMI ALLI

PROFESSIONAL SUMMARY

A seasoned professional in customer service and data entry, with more than four years of experience. Highly skilled in accurately inputting and managing complex financial and medical data, prioritizing data integrity and confidentiality. Proficient in utilizing various data entry systems and software such as Microsoft Excel, Oracle, Google Sheets, and Salesforce. Possesses strong organizational abilities, effectively prioritizing tasks to ensure timely completion of data entry projects. Demonstrates excellent communication and teamwork skills, collaborating with diverse teams to ensure data accuracy and compliance with industry standards. Committed to maintaining strict confidentiality and adhering to guidelines in handling sensitive information. Actively seeking opportunities to apply expertise and contribute to efficient and accurate data management within a reputable organization PROFESSIONAL EXPERIENCE

LIBERTY MUTUAL INSURANCE, Plano TX, 08/2023 - Current Auto claims Adjuster/Data Analyst

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Virtual Collaboration Tools

Adherence to Policies and Procedures

Verbal and Written Communication

Attendance and Time Management

Quick typing skills

Compliance Relationship Building and Customer Service

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Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.

Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.

Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.

Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.

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Entered data into the company database with speed and accuracy.

● Handle and carefully respond to all inbound and outbound customer inquiries • Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

Appropriately communicate with customers, exercising retention efforts if needed Perform maintenance on merchant services accounts. (examples: update contact information, close accounts, update and replace equipment). Refer customers to the digital channel options according to the customers’ needs. Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.

Use statistical contact center data to make improvements to performance.

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● Assessing vehicle damage to determine the extent of the insurance company’s liability. • Interviewing claimants and witnesses.

Gather necessary documentation to establish the sequence of events leading to the claim.

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● Proficiently managed a team of truck drivers, ensuring precise delivery routes and on time shipments. Demonstrated sound financial management by efficiently allocating resources and controlling expenses. Engaged with mechanics and oversaw truck maintenance, diagnosed machinery issues, and procured necessary equipment to sustain business operations. Developed and monitored performance metrics and key performance indicators (KPIs) to continually assess and improve the efficiency of transportation operations. Cultivated and maintained productive relationships with key vendors and suppliers to secure favorable terms and ensure timely access to essential resources. Fostered close collaboration with dispatch riders to evaluate workload demands, strategically optimize routes, and drive increased profitability for the organization. Successfully integrated cutting-edge logistics technology and software solutions to optimize route planning, monitor vehicle performance, and enhance overall logistics capabilities.

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CHARGEBACK ASSOCIATE 07/2022 – 07/2023

FIS GLOBAL (GENPACT), Remote

DATA ENTRY CLERK and FLEET MANAGER (REMOTE), 07/2021 - 06/2022 FOD LOGISTICS AND TRANSPORTATION, Dallas TX

DATA ENTRY CLERK (REMOTE) 07/2019 to 11/2021 GRACE LOGISTICS AND TRANSPORTATION LLC

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B.SC, INFORMATION SYSTEM, University of Texas at Arlington 2018 CERTIFIED SYSTEM ADMINISTRATOR (CSA) ServiceNow Licensed All Lines Adjuster in Texas

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Resolved customer complaints while prioritizing customer satisfaction and loyalty. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Completed special projects by using effective decision-making, critical thinking, and time management skills.

Maintained confidentiality of customer information. Developed documentation and logs of implemented solutions and generated and submitted reports.

Worked with the marketing department to launch and manage promotional activities and campaigns.

Prepared reports and summaries for management as requested. Performed other duties as assigned.

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Organized, sorted, and checked input data against original documents. Added documents to file records and created new records to support filing needs. Create invoices using an excel spreadsheet and upload invoices into Oracle. Keep a record of hardcopy data such as invoices, inventory, checklists, and other financial documents.

Address data inconsistencies by working with administrative staff to not locate missing data.

Reviewed and updated client correspondence files and database information to maintain accurate records.

Identified and resolved errors in customer data, improving overall data accuracy by 25%. Produced monthly reports using advanced Excel spreadsheet functions. Collaborated with the customer service team to ensure timely and accurate processing of orders.

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EDUCATION

CUSTOMER SERVICE REPRESENTATIVE 06/2015 to 07/2019 Walmart Supercenter, Grand Prairie TX

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