Customer Service El Paso

Tanisha Levi

**** ****** ***** ** ** Paso Tx ****2 ********@*****.*** Cell 915-***-****

Experience

**/****– 08/2015

COMPANY NAME: Montana Hideaway

Job Title: server

Position: waitress

JOB DISCRIPTION:

I waited tables, Cleaned the property, made sure that customers weren’t overly intoxicated, made sure there was optional transportation available for those who were unable to operate a vehicle. On occasion defused conflicts between customers.

From: 09/2013 To: 08/2016

Company Name: Sitel

Job Title: Agent

Job Position: Customer Service

JOB DISCRIPTION

Assisted clients with online orders, setting up and monitoring baby shower registrations, layaway payments, etc.

From: 08/2016 To: 09/2018

Company Name: Alorica

Job Title: Agent

Job Position: Customer Service

JOB DISCRIPTION

2 Handled inbound calls from clients. Assisted with banking, such as, understanding overdraft fees, money transfers, ordering and reordering cards, verifying and monitoring transactions, account balances, setting up online accounts, resetting passwords, etc.

From: 10/2018 To: 01/2022

Company Name: Sykes

Job Title: Agent

Job Position: Customer service

JOB DISCRIPTION

Assisted clients with HSA, FSA, and COBRA accounts. This required me to assist with understanding claim denials, how to submit claims, what is needed to be provided in a claim submission, setting up online accounts, password resets, etc.

From: 02/2022 To: 06/2022

Company: HGS

Job Title: Agent

Job Position: Customer Service

JOB DISCRIPTION:

Assist clients with changing providers and filing claims. Also assisted Providers with processing claims and verifying eligibility.

From: 06/2022 To: 12/2022

Company: WTW

Job Title: Licensed Insurance Agent

Job Position: Sales

JOB DISCRIPTION:

Assisted in finding and enrolling clients into the best Health Insurance Plan possible for their needs. And educating clients on the different plans to ensure that they understand all plans and benefits to each one.

From: 12/2022 To: 9/2023

Company: Sagility

Job Title: CSR

Job Position: Agent

JOB DISCRIPTION:

Making outbound calls to providers to collect Medical Records requests to update patient information for Insurance companies.

EDUCATION

• School Name: Palo Duro High School

• City: Amarillo

• State: Texas

• Received GED

• School: Amarillo College

• City: Amarillo

• State: Texas

• Course Of Study: RN

• No Degree / Never Finished Course

LICENSES

Texas Insurance License expiration date 03/31/2024

Contact this candidate