Scrum Master Risk Management

Orohwene Apena

SCRUM MASTER

Alpharetta, GA 678-***-**** ***.*****@*****.*** https://www.linkedin.com/in/orohwene-apena/

Profile

Seasoned professional gleaning more than 15 years in the IT space and 6 years as a Scrum Master and a track record of success in delivering IT products on- time through improved productivity and performance. Certified Scrum Master, skilled in optimizing workflows, boosting team agility, and delivering top-notch project outcomes. Expertise in Agile methodologies, SDLC, and Scaled Agile Frameworks. Formed and optimized teams through employment of velocity, capacity, and quality metrics. Harmonized with cross functional and self -organizing departments to deliver cost-effective, high-performance solutions and meet challenging business demands.

Experience

Lead Scrum Master ServiceSource Inc. April 2022 - present

Handling project schedule and minimizing risks by deploying preventive and corrective actions based on insights from sprint retrospectives. Maintaining the framework and integrity of Scrum, Kanban, SAFe mindsets, principles, and practices. Utilizing proactive risk management strategies and resolving potential challenges and uncertainties.

●Eliminating impediments and blockers for multiple teams by scheduling, planning, and supporting essential Scrum ceremonies, including daily scrum, sprint planning, sprint retrospective, and sprint demo/review.

●Engaging with fellow Scrum Masters to identify opportunities for improvement across delivery processes. This has helped us drive change at organization level while keeping progress towards sprint goal delivery at 15% value increase per quarter.

●Contributing to timely project progress by identifying project risks, initiating risk mitigation, and implementing action plans.

●Debugging the systems efficiency by using agile methodologies, in coordination with QA, Development, and IT teams.

●Tracking key metrics through Burn-Down charts, Team Velocity, and radiating progress to the teams and stakeholders leading to an increase in value delivery from 62% to 88% within 12 months.

●Creating the EPIC, Features and stories within AzureDevOPs (workflow tool used for the development and testing of the project requirements).

●Assisting with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

●Coaching product owner: helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.

●Trained team with cross-functionalization, risk identification, dependency management, and conflict resolution while empowering teams to self-organize.

●Providing all support to the team using a servant leadership style whenever possible, leading by example.

Scrum Master IntelyCare Jan 2020 – Mar 2022 Remote

Enhanced departmental agility by addressing and eliminating obstacles, which promoted self-organization within the teams. Assisted in ongoing improvement of product backlog management and increased efficiency in development processes. Ascertained alignment with strategic objectives by integrating feature requests into the product blueprint.

●Served as a Scrum Master with primary responsibility to the organization in their agile transformation journey while training, mentoring, and coaching the teams in scrum and agile values/principles. This influenced the organization towards agility while adhering to agile and scrum best practices, leading to a committed and respectful ecosystem delivering a 55% feature increase quarterly with less defects.

●Oversaw Metadata migration from a legacy SharePoint environment and maintained a smooth transition within time and budget.

●Slashed product cycle times and exceeded target margins by systematically executing Agile methodologies and protocols.

●Confirmed alignment with objectives by framing a requirement traceability matrix for project essentials.

●Formulated the product roadmap, based on evolving feature requests and business priorities.

●Implemented measures to enhance overall team agility and responsiveness to changing project requirements.

●Organized and facilitated scrum events - sprint planning, daily scrum, sprint review, sprint retrospectives, and other scrum related events that enabled the team to perform at a higher level.

●Established and mentored a cross-functional and self-managed team that led to an increase in high-quality value delivered to the customers from about 50% to 79% within 12 months.

●Designed training sessions and workshops for product owners, and development teams on agile fundamentals and best practices which led to a 10% increase in productivity.

●Ensured clear communication and alignment between different stakeholders in the Agile process.

Scrum Master AutoZone July 2018 – Jan 2020 Chicago IL

Coached Product Owners, Business Analysts (BA), and Development Teams with backlog refinement processes and methodologies. Informed clients and management staff on project progress and milestones by developing and implementing improved reporting systems.

Reviewed critical paths and business requirements by collaborating with project owners and end-users to prioritize feature improvements.

●Pinpointed and resolved complex problems independently and assisted project managers in grooming and removing impediments.

●Achieved timely completion of projects by addressing challenges, dependencies and optimizing project workflows.

●Utilized Jira to establish and maintain key metrics such as Team Velocity, Burn-down, and sprint/release progress to the team which led to a 73% increase in overall team performance.

●Promoting an empowering and self-managing team by shielding the team as opportune to institute a courageous and safe environment (psychological safety) for raising challenges, defining solutions, and committing to milestone deliveries.

●Identified and resolved impediments that prevent the Agile team and Product owner from effectively employing agile/lean processes.

●Supported product team in effective product backlog refinement sessions and on Definition of Done and Ready (DoD/DoR) to train development teams and product owners as per Agile best practices.

Snr. DBA/Scrum Master Omeda LLC Aug 2015 – June 2018 Chicago IL

Effectively transition roles from Snr. Database Administrator to Scrum Master leveraging the experience and skillset of supporting the development team.

●Facilitated all scrum ceremonies, including daily stand-up, sprint planning, sprint review, and sprint retrospectives.

●Monitored and track progress, prepare status reports, resolve issues, and coordinated tasks/ activities directed toward completing the project goals.

●Supported product owners in managing expectations for project deliverables and facilitated external stakeholder communications resulting in a 21% increase in customer engagement as the organization embarked on an agile transition journey.

●Collected, analyzed, and prepared user requirements, definitions, scope, and expectations for deliverable plans.

●Mentored less experienced team mates on changes and the technology, enabling the team to stay current and updated in database technology and best practices.

●Installed, Configured, Upgraded, Patched Microsoft SQL Server and effectively Managed and Administered databases.

●Administered MySQL Database Security environments managing users, logins, database Privileges and Roles following the principle of least privilege to ensure appropriate access permissions.

●Managed multi-terabyte production clustered systems using ACTIVE-ACTIVE Clustering.

●Created SLA Documentation for client databases, after familiarizing myself with the company’s contractual obligations while providing a single document for the team to reference for database availability questions.

●Created and managed SQL Server jobs in the Reporting Server (SSRS)

●Managed and resolved issues related to reports generated through Snowflake.

Other Roles

Database Administrator Tech Edge 2010-2015 Atlanta GA

●Installed and configured SQL Server Enterprise and Standard Editions in both production and development environments

●Managed SQL server instances to ensure availability of the databases

●Routinely collaborated with the Developers, architects to deploy T-SQL codes to all lower environments (testing, development, staging) and Production every Sprint.

●Made recommendation on systems hardware and software implementation for management always following standards and quality assurance.

●Performed various data migration tasks for mission critical databases.

●Organized and coordinated daily operations and project delivery meeting to identify all possible problems and ensure they are rectified to keep project on schedule and report any project variance to the appropriate upper management personnel.

●Created databases and moved SQL Server data files from one location to another.

●Performed DBA duties including: database backups, restores, performance tuning, and capacity analysis

●Provided useful SQL Server statistics to management for future planning.

●Designed, developed, and maintained ETL processes with SSIS packages using Visual Studio and automated the process using SQL Server Agent jobs.

Education

University of Benin, BS Ind. Mathematics

CERTIFICATIONS/CREDENTIALS

Professional Scrum Master (Scrum.org)

SAFe Scrum Master – in progress

Microsoft Certified: Azure Fundamentals

Microsoft Certified Database Administrator

Hands-on Essentials: Data Warehousing Workshop

Proficiencies

Agile Project Management Agile & Scrum Methodology Process & Operation Excellence Process Optimization Coaching & Mentorship Kanban System Portfolios Lean/Agile Sprint Planning Continuous Integration/Continuous Delivery Cross-Functional Team Building Risk Management Product Lifecycle Management Software Development Life Cycle (SDLC) Stakeholder Engagement Story Pointing User Story Planning Poker Velocity Tracking Project Estimation SME Capacity Planning API Scrum Metrics Release Planning Burn Down Chart Team Empowerment Forecasting Program Increment (PI) Psychological safety Sprint Review Daily Scrum SAFe Collaboration Conflict Resolution

TOOLS

Microsoft Teams Outlook Skype Zoom Slack Microsoft Project Microsoft Office Jira Confluence VersionOne Azure DevOps SharePoint ServiceNow Trello WebEx Rally

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