Customer Service Security Guard

JOSHUA I. ROCHESTER ***** SW **th Terrace

Ocala, FL, 34473

*****************@*****.*** 929-***-****

SKILLS

• Critical Thinking

• Teamwork

• Customer Service

• Interpersonal Skills

• Communication

• Organization

• Problem-Solving

• G-Suite

• Microsoft Office

WORK EXPERIENCE

Winfield Security

Security Guard Aug 2023 – Jan 2024

• Worked in family shelters and ensured residents abided by property guidelines, curfews, and house rules

• Performed regular patrols of assigned areas to ensure the safety and security of residents and personnel. Arrow Security

Security Guard/Doorman Jan – Jun 2023

• Provided exceptional customer service in multiple settings and adhered to all applicable service and operating standards.

• Reported suspicious activity, behavior, and potential breaches swiftly and appropriately.

• Exhibited exceptional observation skills to maintain a stable and safe environment for commercial and residential properties. Allied Universal Security

Security Guard/Doorman Jan – Jun 2022

• Practiced outstanding customer service and communication skills in dealing with visitors on various residential and commercial establishments.

• Employed exceptional surveillance skills to ensure continued security and safety.

• Kept supervisors informed of any disturbances or any unusual events. HKE Express, Inc. (contracted with FedEx) – Brooklyn, NY Ground Package Handler/Delivery Helper Apr – Oct 2020

• Sorted, scanned, loaded, and unloaded packages (weighing 25 pounds); assisted drivers with daily routes.

• Delivered packages to customers and adhering to COVID-19 safety regulations while maintaining professionalism and providing exceptional customer service; filled and maintained logs for completed deliveries to ensure accuracy and productivity.

• Assisted drivers with navigating to locations, kept track of daily schedules, and notified drivers of route changes. City-As-School High School – New York, NY

Procurement Assistant (Internship) Jan 2019 – Mar 2020

• Provided administrative and clerical support to the Procurement Manager.

• Tracked and recorded incoming orders; documented the arrival of inventory; checked invoices to ensure accuracy.

• Monitored stock levels of school supplies daily and identified purchasing needs.

• Filed and maintained hard copies of invoices; maintained and updated records of order details in G-Suite and Microsoft Excel. Works in Progress, NYC – New York, NY

Graphic Design Artist (Internship) Sep – Dec 2019

• Worked closely with an assigned mentor to set screen in registration of automatic and manual press.

• Operated and adjusted machinery; Checked production equipment routinely to ensure proper machine set-up, ink levels, and color.

• Prepared screen-printing stencils; mixed and loaded ink; printed designs and logos.

• Assisted with packaging, sorting, and shipping of completed orders. EDUCATION

City-As-School High School – New York, NY Jul 2020 Achievement First Brooklyn High School – Brooklyn, NY Sep 2016 – Jun 2019

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