Customer Service Associate
Resume:
Aeronardo Hood
San Diego, CA *****
*********@*****.***
• Substantial experience and outstanding skills in relation to customer service, administrative and clerical duties
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients or situations
• Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
California Auto Body & Frame-San Diego, CA
December 2023 to Present
1. First point of contact for insurance agents and customers 2. File management of accident claim forms
3. Inventory management
Patient Experience Representative
CSI Financial Group, LLC.-San Diego, CA
November 2017 to November 2023
1. Account servicing for patients with medical debt (Inbound/Outbound Calls) 2. Account servicing for CSI Financial's largest client, Novant Health Caregiver
In Home Support Services (IHSS)-San Diego, CA
May 2021 to July 2022
1. Daily Tasks (Meal Preparation, Apartment Cleaning, Administration Of Medication, Cardiovascular Exercise)
2. Weekly Tasks (Grocery Shopping, Transportation To Hospital Appointments) 3. Monthly Tasks (Bill Management, Clothes Shopping) Logistics Coordinator
Miramar Transportation, Ranstad Staffing-San Diego, CA September 2016 to October 2016
1. Oversaw the issuance/return Of equipment for all unit levels 2. Ensured that logistical items were properly stored Product Assembler
Picture It On Canvas, Ranstand Staffing-San Diego, CA September 2015 to January 2016
1. Product assembly in The Framing Department
2. Ran weekly quality reports on all assembly assignments Customer Service Associate
California Auto Body & Frame-San Diego, CA
June 2011 to August 2015
1. First point of contact for insurance agents and customers in relation to California Auto Body & Frame 2. File management of accident claim forms
3. Inventory management
Customer Service Representative
Santa Barbara Tax Products Group, The Eastridge Group-San Diego, CA December 2010 to May 2011
Same duties as the previous tax season of 2009 to 2010 Customer Service Representative
Santa Barbara Tax Products Group, The Eastridge Group-San Diego, CA December 2009 to May 2010
1. Answered emailed questions of Electronic Return Originators 2. Answered emailed questions of taxpayers about their tax return 3. Handled inbound calls from the Electronic Return Originators and taxpayers 4. Received electronic faxes of various documents and placed them in the correct folder Tutor
The ABC Youth Foundation-San Diego, CA
May 2008 to November 2009
1. Homework support for grades K-12
2. Organization of workshops for our students
Education
High school diploma
Junipero Serra High School - San Diego, CA
September 1990 to June 1994
Skills
• CRM Software (3 years)
• Microsoft Excel (10+ years)
• Microsoft Outlook (10+ years)
• Customer service (10+ years)
• Clerical Experience (10+ years)
Certifications and Licenses
Driver's License
Non-CDL Class C
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