Operations Manager Customer Service
Resume:
Bergis Frimpong
**********@*****.***
Professional Summary
Dynamic project and operations manager with an enviable track record. Proficient in stakeholder management, risk assessment and strategy formulation. Flexible approach to project methodology that optimizes team performance and cohesiveness while ensuring all goals are met within the scope and budget. exceptional planning and problem-solving abilities towards enhancing business plans and day-to-day activities in an organized, result-driven individual who is excellent in communication, both written and verbal.
Skills:
Outstanding leadership abilities
Accustomed to adapting to a fast-paced, changing environment.
Excellent time management skills
Ability to identify and address performance-related issues.
Familiarity with how to plan, implement, and monitor KPIs.
Ensure proper training for employees to improve sales, marketing, and customer service skills.
Extensive experience in implementing and managing operational plans.
Proficiency in preparing and controlling operational budget.
Experience
4A Construction Corp (Brooklyn NY)
Project Supervisor May 2021-Present
Develop key project goals and work collaboratively with cross-functional teams to achieve them in a timely and effective manner.
Apply accurate time management and task tracking methods to successfully oversee and manage the project stages from conception to completion.
Oversee visual display plans and managed teams creating those plans.
Ensure project strategies are consistent with the company's overall mission and seek to effectively convey and promote the brand.
Corporate in developing the creative budget and monitor project expenditures accordingly.
Documenting and reporting the project progress and performance
Staying on schedule and managing project resources
Mitycon LLC (Elizabeth NJ)
Warehouse Supervisor February 2017-April 2021
Audit and report inventory while making recommendations on which items to order and restock.
Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment.
Establish warehouse practices and protocols to achieve an efficient warehouse.
Set warehouse and team goals in collaboration with executive management and other team leaders.
Monitor workplace performance and lead training initiatives to improve employees.
Communicate with other departments to ensure products are shipped in a timely manner.
Comfortable using inventory management software and other organizational computer applications.
Ensures all operations are carried out in an appropriate and cost-effective way.
Improve operational management systems, processes and best practices.
Purchase materials, plan inventory and oversee warehouse efficiency.
Help the organizations processes remain legally compliant.
Formulate strategic and operational objectives.
Examine financial data and use it to improve profitability.
Perform quality controls and monitor production KPIs.
Recruit, train and supervise staff!
CHAMPION DIVINE CLINIC January 2012 -February 2017
Operations Manager
Establishing policies and procedures that support high-quality healthcare service, in partnership with clinic management, medical teams and the surrounding communities.
Managing a team of healthcare professionals
Influencing strategic decisions related to the clinic functions
Team recruitment and development
Resource planning
Relationship management
Innovative problem solver
Project evaluation
Excellent communication skills.
EDUCATION
Ghana Institute of Management and Public Administration (GIMPA)
Bachelor of Science in Operations & Project Management May 2015
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