Customer Service Technical Support
Resume:
ShaTerra
Forbes
Lithonia Georgia 30038
*************@*****.***
OBJECTIVE
To obtain a professional career in a dynamic and challenging environment where my skills and talent will be an asset to your company, while I explore my opportunities within the company to advance and grow. PROFESSIONAL PROFILE
Dynamic professional with more than five years of successful experience in leadership,IT, customer service, and technical support. Recognized strengths in leadership and development, MS suites, customer service, listening to customers and investigating to resolve inquiries in a timely manner, analyzing reports, CRMManagement,staff development, quality assurance, quality improvement plans, developing and implementing policies and procedures, finances, problem solving, and utilizing resources.
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Skills ● Staff Management
● Growth and development
● Customer Service
● Conflict Resolution
● Time Management
● De-Escalating difficult customers
● iOS and macOS
● PC and WindowsOS
● Typing 45 WPM
● Sales and Upsells
● Navigating multiple databases simultaneously
● Research
● Technical Support
● Troubleshooting and Problem Solving
● Data Entry
● CRMManagement
● MS Suite (Word, Excel and PowerPoint)
● GSUITE (Google Docs, Google Sheets and Google Slides)
● Coaching and Mentoring
● Sales Strategy Implementation
● Policy Development and implementation
● Web Design
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Experience
MDX Trucking LLC Executive Assistant
Fairburn Georgia
January 2023 Through May 2023
Duties and Responsibilities
Responsible for managing the schedules and communications of key company executives Their duties include prioritizing emails and phone calls, gathering documents to prepare for meetings and coordinating travel arrangements In charge of payroll of each driver, rental agreements for properties Accepting payments and recording data in Microsoft excel Scanning & printing bill of landings from loads completed Deep cleaning office
Verizon Wireless Sales Representative
Opelika Alabama
September 2017
Duties and Responsibilities
Generating leads Meeting or exceeding sales goals Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations Preparing weekly and monthly reports Giving sales presentations to a range of prospective clients.
Clear Winds Technologies, Inc. IT Help Desk
April 2020 through May 2021
Birmingham,AL
Duties and Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions Follow-up and update customers Provide technical assistance over the phone or email Determining the best solutions communicate effectively customer-oriented and patient Walk the customer through the problem-solving process Recording events Tech savvy resolve basic technical issues
MFJ CREATIVE SOLUTIONS Web Design and ECommerce
Support February 2020 through May 2021
Remote/Birmingham AL
Duties and Responsibilities
Web Design Email Support Phone Support Chat Support Social Media Support Data Coding Research Website Coding Creative Design Professional Template Development Marketing material development Navigating Multiple Databases Simultaneously Pro Edits Photoshop Edits Ecommerce Website Creations
Assurance Scientific Laboratories Service Support January 2018 through January 2020 Birmingham, AL
Duties and Responsibilities
Customer Service Multi-Position Trained Service Trainer Shift Lead Oversee successful operations during assigned shifts Listen to guest feedback and respond appropriately Provide proficient and exceptional customer service in a fast paced environment Answer phones Social media support Cash Handling Data Entry
Boys & Girls Club Member Relations Supervisor 02/2014 through 05/2016
Anniston, AL 36201
Duties and Responsibilities
Oversee the overall success of day to day activities and goals Provide exceptional Customer Service to all members De-Escalate member concerns and issues Investigate and Analyze issues, and determine appropriate resolution Navigating multiple databases simultaneously Email Support Phone Support Troubleshooting and Technical Support Problem Solving Research Implemented policies and procedures Educated members and staff on policies and procedures Scheduling Payroll Assistance Collections Invoicing AR Report, analyzed and delegated collections tasks CRMManagement Inbound Calls Outbound Calls Sales Upsell additional packages and benefits Marketing Marketing Strategy Implementation
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Education
OpelikaHigh School / Diploma
2018, Opelika Alabama
3.5 GPA
Lawson State Community College / Associate Degree
2021 Birmingham Al
3.0 GPA Attended on a FULL athletic scholarship .
ISSA CERTIFIED PERSONAL TRAINER
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