Service Representative Customer
Resume:
Barbara Thompson
Oberlin, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Food Safety & Operations
OSCA-Oberlin, OH
November 2017 to Present
I am responsible for 7 different kitchens. I am responsible for training Food Safety procedures and creating all training materials. I also am a certified ServSafe instructor and Proctor. I teach ServSafe courses and also Proctor ServSafe exams. I coordinate all training in all kitchens. I organize and set up food vendors and ordering procedures.
General Manager (GM)
Burger King-Lorain, OH
June 2007 to August 2017
Responsibilities
Record temperatures of food and equipment. Manage and run shifts. Count and record daily inventory and monthly inventory. Record daily sales and labor and report to my superiors. Prepare necessary food items for the day. Weekly truck orders. Hiring and interviewing, providing orientation for new employees, yearly manager and team member reviews and wage increases. Training new managers.Make crew members and manager schedules. Communicating with supervisors for all up coming promotions or procedures to be changed. Answering phones and taking care of customer complaints, concerns and questions, as well as any other tasks that need to be completed to run the restaurant daily. Accomplishments
Started as a crew member was promoted to management within a year. Then moved up to a first assistant manager within 2 years, changed location to become a General Manager. ServSafe certified. Skills Used
I am ServSafe Certified, I am proficient in Word, Excel and power point. I utilize my leadership skills everyday and the ability to make quick efficient decisions as situations arise. Exceptional at communicating with customers and my superiors.
Education
High school or equivalent
Firelands High School - Oberlin, OH
1995 to 1999
Skills
• Management (10+ years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• training (10+ years)
• Scheduling (10+ years)
• Inventory (10+ years)
• Operations (10+ years)
• Payroll (10+ years)
Certifications and Licenses
ServSafe Food Protection Manager
December 2019
ServSafe instructor ( level 2)
November 2017 to November 2020
ServSafe Proctor (Level 2)
November 2017 to November 2020
Ohio Provider of Managerial Certification in Food Safety Instructor and Proctor
July 2018 to August 2026
Additional Information
I am a fast learner and work well with others. I am a hard worker and very dedicated.
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