Customer Service Guest Services

SHARANDA TILLMAN

** ******** *******, *********, ** 706-***-**** **********@*****.***

SKILLS & ABILITIES

June 2011 - Received Certificate of Recognition in exceeding Customer Service

December, 2012 - Received Certificate of Recognition in exceeding Customer Service

Excellent Customer Service skills

Experience in handling and making drops of large banks of $1500 plus

EXPERIENCE

April 2016-Present

Custodian/Janitor, CCS Commercial Cleaning

·Cleans manufacturing offices, rooms, hallways, lobbies, lounges, rest rooms, labs, corridors, elevators, stairways, and locker rooms and other work areas

·Transports small equipment and tools

·Sets up tables and chairs in meeting rooms, auditorium or hall

October 2014-April 2016

Guest Services, Choices Hotel

·Maintained a cash drawer of six hundred dollars daily

·Represented the hotel in a professional, courteous manner throughout all stages of the guest’s stay

·Worked closely with the housekeeping department in keeping 115 room status reports up to date daily

February 2005-September 2011

Guest Services, Hilton Garden Inn

·Perform bookkeeping activities, such as balancing accounts, closing down 250 guest charges and conducting nightly audits

·Plan, schedule and supervise the work of other employees

·Managed the housekeeping and maintenance of 250 guest rooms daily

·Ensured the comfortability of hotel guest by answering inquiries pertaining to hotel services, guest registration, travel directions, making recommendations regarding shopping, dining, or entertainment. Arranging tours, taxis, or restaurant reservations for guest

February 2005-September 2011

Cashier, MGM Grand Hotel and Casino

·Greet customers and recommend, select, and help locate or obtain merchandise based on customer needs and desires

·Watch for and recognize security risks and thefts, and understood how to prevent and/or handle these situations

·Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

EDUCATION

August 1995-June 1999

Diploma, Las Vegas, Western High School

COMMUNICATION

With over 9 years of experience working in a customer service capacity, I have developed excellent communication skills. I am able to represent the companies I work for in a very professional manner.

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