Technical Support Help Desk
Resume:
DAVE RICHARD
SUMMARY
Army Veteran seeking global company to grow my expertise in the in-demand fields. My leadership skills developed in the Army, adaptability, and ability to stay up-to-date with trends and developments make me a valuable asset to any team. My experience with analytical thinking and problem-solving abilities further enhances my qualifications.
WORK EXPERIENCE
Computer & Math Tutor @ Polk State College, Lakeland, FL
October 2015 – 2018
Tutored college students in Microsoft Office suite. Help connect devices/ troubleshoot/connecting to the WLAN Network. (in person)
Tutored in Algebra 2, College Statistics, Business Calculus, Pre-Calculus Trigonometry, Calculus 1, Abstract Math (in person), and Calculus 2
Spectrum/Charter Communications
June 2018 – June 2019
Field Technician II – Enterprise Repaired, installed, & Replaced Coaxial RG59, RG6 and RG11 Line. Install/Repair/Troubleshoot WIFI/Router/Modem.
Electronic Repair Tech @ UBREAKIFIX, Lakeland, FL
Telecommunications Support/Consulting in Person & using POS system
Technical support: Micro soldering/Reworking HDMI, repairing Xbox/Ps4/TV/Phones/ swapping LCD/Motherboard/Frames/PSU/HDD & OS installs (I have Help Desk Queue repair ticket system experience)
Polk School Board of Education- Substitute Teacher
August 2010- March 2020
EDUCATION
American Military University
Masters in Science in IT:
Information Assurance
& Security
April 2023 – Present
National Honor Society
for >3.7GPA
Polk State College
Bachelors in Business Admin: GPA:3.2
2018 - 2020
Lake Sumter Community College
General Studies (Phi Theta Kappa)
2005 - 2011
International House Spanish in Mexico
Polanco, Mexico (Spanish immersion)
2019 – 2019 (3 months alone in Mexico)
CONTACT
Lakeland, FL 33810
Clean background
U.S. Citizen
***************@*****.***
linkedin.com/in/dave-richard-WebDev
SKILLS
Linux
Visual Basic/HTML/CSS/C++
Soft Skills
Language 1: English
Language 2: Haitian-Creole
Language 3: French
Language 4: Spanish in progress
Programming languages
Customer Service
Technical Support
Help Desk
Certification
CompTIA A+
ID:COMP001021687801
Expires December 10, 2024
FL Real Estate Sales License
Expires 9/30/2024
Hobbies:
Horticulture: Edible trees/plants
PC VR Gaming
Welding/Soldering projects
Rollerblading w Son & Trampoline
Learning Spanish
Programming Projects
Café Menu in CSS/HTML
Photo Album in HTML
Calculator in Visual Basic
2x Arduino 2wd Rover in C++
Arduino 3dprinted Feeder in C
Arduino 6DOF robot Arm in C++
Arduino Wet jet (A.I) in C++
Typography
CSS Flexbox/colored markers
Accessibility/Typography
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