Customer Service Administrative Support

Melissa Morales

*******************@*****.***.857-***-****. Brighton MA

Motivated, energetic, and reliable human services professional with a background in administrative support and customer service. Demonstrated time management, follow-through, and organization skills, with the ability to set priorities to ensure favorable outcomes. Able to work and establish rapport.

Work History

Developmental Specialist Intern, Morgan Memorial Goodwill Industries, Inc., Boston, MA10/2023 – Present

Support individuals or small groups to develop sensory, motor skills development, communication, and social skills activities

Communicate with staff regarding participant issues, concerns, and progress that focused on improving participant’s levels of independent function

Interact with adult participants who have developmental disabilities in CARF accredited intensive day habilitation social adjustment program as aligned with developmental goals

Shift Supervisor, PLS Check Cashing Services, Inc., Boston, MA 12/21 - 08/21

Assisted customers in Western Union Money transfers and processing bill payments

Supported co-workers with any customer questions/concerns, and balance cash drawers and safe

Provided excellent customer services by verifying and cashing personal, payroll, government checks, and money orders

Covid Screener, Adecco Employment Agency, Boston, MA 08/21-11/21

Prepared vials for labs

Binex testing of students and faculty in local schools

Administered questionnaires on travel and recording temperature

Education

Certificate Human Services Employment Ladder Program, Morgan Memorial Goodwill Industries, Inc., Boston, MA 12/2023

Certificate Computer Training, ThryvConsulting, MRC, Boston, MA 06/21

Boston University, Liberal Arts, no degree, Boston, MA 09/2010 – 01/2012

Certificate Medical Reception, Adult Learning Center, Worcester, MA 04/2003

GED Adult Learning Center, Worcester, MA

Skills

Quick learner and ability to multi-task, to meet deadlines

Life skills that have given me the ability to empathize with others

Excellent communication skills in both English and Spanish, allowing me to work well in diverse settings

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