Customer Experience Service
Resume:
Orlando, Florida ****1
*********@*****.***
Diadra S. James
OBJECTIVE
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
SKILLS & ABILITIES
Problem-solving
Conflict resolution
Interpersonal communication skills
Ability to read people
Time management skills
Willingness to learn
Active listening
EXPERIENCE
Lombard’s- Universal Studios- Orlando, FL
March 2014 - Current
Consistently prepared food items in compliance with recipes.
Followed proper cooking and/or waste control guidelines.
Maintained high food quality standards.
Trained new staff members on food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Maintained timely operations in preparation and delivery of meals and kitchen sanitation.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Adapted meals to accommodate food allergies
Wal-Mart – Department Manager – Saddle Brook, NJ.
November 2006 – February 2013
Trained new employees on department safety and organization.
Provided customer service
Communicated any and all changes to department staff
Organized the departmental products
Ensured pricing displayed was accurate.
Theft prevention
EDUCATION
HIGH SCHOOL DIPLOMA
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