Property Manager Leasing Consultant
Resume:
Michele Graham
Experienced Bilingual Assistant Property Manager and Leasing Consultant
Garland, TX 75040
***********@*****.***
Assistant Property Manager and Leasing Consultant experienced in all aspects of property management with superior problem-solving and customer service skills seeking a new home for my talents. Experienced in lease up as well. Well-versed in a range of industry software programs including Blue Moon, Rent cafe, Smart rent, Yardi, Sight Plan, CRM, Knock,Resman and Onesite. Bilingual in Spanish. Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Forty 200-Mesquite, TX
February 2024 to June 2024
• Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Collect delinquent account balances from previous residents.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Lease apartments as needed.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Processes move-ins, move-outs, and lease renewals.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Responsible for the operations of the property in the absence of the property manager. Sales and Leasing Consultant
BH/ Gateway Crossing-Plano, TX
May 2022 to September 2023
• Regularly exceeded monthly leasing quotas by 50%
• Received “Top Leasing Property” award Q2 / 2023
• Utilized bilingual skills to expedite unit turn-around time with maintenance personnel Coordinated community events to improve resident experience. Leasing Consultant
CAF- Evoke/Allure-Plano, TX
May 2021 to March 2022
• Self-managed property for 3 weeks when office staff afflicted by COVID-19
• Handled all phone calls related to apartment inquiries, scheduled tours through Knock, addressed maintenance requests and complaints.
• Utilized effective follow-up skills to exceeded monthly leasing quotas
• Processed application paperwork and used Blue Moon software for leasing contracts/renewals. Leasing Consultant
Alpha Barnes-Prairie Crossing-Farmers Branch, TX
July 2018 to September 2019
• Entrusted by management to train new hires on processes and procedures, systems.
• Performed prospective lessee follow-up to exceed expectations.
• Used Onesite software program for payment processing.
• Trained in assisting the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Collect delinquent account balances from previous residents.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Processes move-ins, move-outs, and lease renewals.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem solving.
• Marketed to companies and attended events through The Chamber of Commerce
• Represented staff at and organized events for residents and employees.
• Tasked with managing package room during holiday and rush season. Education
Certificate in Real Estate
Champions School of Real Estate - Plano, TX
February 2016 to April 2016
Diploma in Business Administration and Management
ATI Career Training Center-Dallas - Dallas, TX
January 1994 to January 1995
Skills
• Property Leasing (10+ years)
• Property Management (10+ years)
• Spanish (10+ years)
• Translation (10+ years)
• Yardi (8 years)
• Marketing (10+ years)
• Catering (10+ years)
• CRM Software (3 years)
• Microsoft Outlook (10+ years)
• Administrative Experience (10+ years)
• Event Planning (10+ years)
• Fair Housing Regulations (10+ years)
• Negotiation (10+ years)
• Computer literacy (10+ years)
• Sales (10+ years)
• Hospitality (10+ years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• OneSite (8 years)
• Event Marketing (10+ years)
• Accounting
• Accounts Payable (5 years)
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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