Customer Service Graphic Design
Resume:
Michael C. Lichtenstein
**** ********* ***. **, *******, VIRGINIA 24015 ~ 540-***-****~
****************@*****.***
Summary
Over 20 years of qualifications in the healthcare industry. Client and customer service driven, organized with the ability to manage production with extensive knowledge and technical skills. Excellent creative, graphic design and technical writing skills provide the ability to draft various pieces of correspondence. Exemplary oral and written communication skills assist with conveying accuracy and completeness of information and data. Seeking a growing company requiring skills I have gained and solidified in my career.
Highlights
•Experienced in training new employees
•Expertise in procuring medical supplies and equipment
•Excellent proven attendance history
•Self-starter with the ability to work independently
•Strong communication skills
•Ability to effectively communicate and collaborate with team members and supervisory staff
•Critical thinking skills
•Advanced Skills in Graphic Design and Creative Work
•Familiarity with medical terminology, diagnosis and treatment
•Sensitivity to confidentiality practices
Skills
Proficiency in the use of Microsoft software including Word, Outlook, Adobe Suite, Adobe Streamline, Photo Shop, Corel Draw, SMART software, E-Procurement and GHX. Highly skilled in various areas of the healthcare industry. Advance skills in graphic design, marketing and creativity. High level of experience in client and customer service.
Experience
PURCHASING COORDINATOR
FRIENDSHIP LIVING / RICHFIELD LIVING August 2020 – present
Responsible for ordering and stocking all necessary medical supplies, dietary supplements, durable medical equipment and office supplies from multiple vendors. Supply closets located in each cottage are stocked once to twice weekly according to set par levels in each department located throughout the facility. Frequent communication with all staff members in all departments, Administration, Nursing, Therapy, Dietary, and Housekeeping, for specialty orders including, but not limited to Wound Vac therapy equipment and supplies. Provide requested dietary needs, durable medical equipment such as wheelchairs, specialty beds, rollators and walkers as required.
Enter daily charges for supplies and equipment into computer system. Yearly inventory processing for entire facility including main Central Supply, and five supply closets. Reconciling end of month charges. Responsible for troubleshooting and maintaining specific medical equipment, vital sign machines, oxygen concentrators.
WAREHOUSE MANAGER
2018 – August 2020
COMMONWEALTH HOME HEALTH CARE
Salem, Virginia
Responsible for overseeing all daily shipping and receiving; maintain order in warehouse; handle inventory in order to allow service to customer base; identify returned inventory for delivery to main office in Danville; monitor inventory needs and make recommendations regarding needs; perform deliveries and pickups as necessary; assist with other departments as needed on recommendations for customers; travel throughout the east coast to deliver and set up equipment for individuals with disabilities; deliver oxygen tanks to various nursing homes throughout Virginia; prepare for inspections; and adhere to OSHA and FDA guidelines.
INVENTORY FLOW COORDINATOR
2017-2018
OWENS & MINOR
Richmond, Virginia
Responsible for delegation of product movement across distribution centers and to end users, as well as fulfilling expedited and drop ship requests from customers. Identifies and addresses various obstacles, solutions, and opportunities in optimization of new IFC role. Train fellow teammates as they enter the Inventory Flow Coordinator position. Contact various vendors across the United States to place expedited order requests. I was hired on as a Purchasing Assistant in April of 2017. Utilizing my prior job experience and both formal and informal training provided by Owens & Minor, I was promoted to Inventory Flow Coordinator in September of 2017. While continuing to expand on the depth of my knowledge and understanding of logistical processes and systems that enable it, I am able to increase my skills, responsibilities, and remain a continued asset to the company.
PURCHASING ASSISTANT
August 2009-present
PARALLON SUPPLY CHAIN SERVICES
Chippenham Medical Center, Richmond, Virginia
Lewis-Gale Medical Center, Salem, Virginia
Responsible for processing all purchasing requests for supplies, services, and equipment. Ensuring all orders are processed in an accurate and timely manner, as well as identifying and sourcing viable substitute products to minimize the impact of backorders to clients and customers. Responsible for ensuring that invoice and price discrepancies are resolved and backorder reports are current. Process online requisitions for assigned vendors within 24 hours. Review outstanding receivables report weekly to ensure it remains current. Work closely with Accounts Payable to resolve and avoid any and all invoice discrepancies within 48 hours. Maintain a high level of communication, cooperation and coordination with assigned departments regarding purchases.
OPERATING ROOM SUPPLY CHAIN TECHNICIAN
CHIPPENHAM HOSPITAL / LEWIS-GALE MEDICAL CENTER Richmond, Virginia
Ordered and stocked supplies for central core in operating room through supply chain. Maintained Par levels, Min/Max Inventory, kept current with out-of-date supplies. Specialty areas including but is not limited to Eyes, Vascular, Neurological, Gynecological, Davinci Robotics, as well as all Sutures, and Dressing cart.
ANESTHESIA TECHNICIAN, OPERATING ROOM
AND NURSING ASSISTANT
LEWIS-GALE MEDICAL CENTER Salem, Virginia
Assisted surgeons and nurses with positioning patients pre and post operatively. Cleaned and re-sterilized rooms pre and post operatively. Transported specimens to laboratory and pathology as needed. Communicated closely with team and team leaders to complete daily tasks according to policies and procedures. Provided leadership skills during individuals’ leave, stepped in as lead technician during vacations. Good attendance and early arrivals prior to operations.
BULK STORE MERCHANDISER
2006-2009
COCA-COLA CONSOLIDATED
Roanoke, Virginia
Stocked shelves in four high volume stores, built displays, maintained back-stock, rotated product for company standards. Worked closely with management. Traveled in company car to retail locations. Trained new employees.
PART-TIME SHIFT LEADER AND DJ
2005-2023
LEE-HI LANES
Salem, Virginia
Prepared graphic designs for marketing purposes. Created, maintained, updated and managed FaceBook page. High level customer service relations, cash register transactions, supported staff during rush hours, maintained a clean atmosphere, organization, balanced bookkeeping at the close of business, excellent attendance especially through inclement weather, booked reservations, received telephone calls and messages, prepared software for leagues and handled lane issues. DJ on Friday and Saturday nights. Maintained a seamless workflow during shifts.
ASSISTANT MANAGER AND GRAPHIC ARTIST
2000-2006
DOWNTOWN ROANOKE ATHLETICS CMT SPECIALTY SPORTS
Roanoke, Virginia
Managed and supervised up to 13 employees in a retail sporting goods store. Customer service inquiries, retail sales, worked directly with vendors, maintained inventory of stock merchandise, opened and closed retail store, cash drawer audits and bookkeeping of nightly balancing. Utilized Adobe Photo Shop, Adobe Streamline and Corel Draw to design uniforms for semi-professional to sandlot sports teams, as well as freehand artwork for local businesses. Department head of the outdoor department, which included outdoor activities from rock climbing to rafting.
NURSING ASSISTANT
1997-1999
LEWIS-GALE CLINIC – E.N.T. DEPARTMENT
Salem, Virginia
Assisted doctors and office personnel in direct patient care. Assisted doctors with in-office surgical procedures. Scheduled lab work, x- rays, out-patient and in-patient appointments and surgeries. Maintained highest level of patient care and communication in accordance with standard hospital guidelines.
NURSING ASSISTANT AND PHYSICIAN’S ASSISTANT
1994-1997
AFFILIATED PODIATRIST AND ASSOCIATES
Roanoke, Virginia
Assisted doctors with direct patient care in a private office setting. Duties included preliminary evaluation of patients, obtained vital signs, assisted with in-office surgical procedures, took and developed x-rays, preparation of surgical instruments including handwashing and autoclaving to maintain sterility. Maintained medical supply inventory.
Supervised maintenance of OSHA regulations throughout three office locations.
NURSING ASSISTANT AND UNIT SECRETARY
1990-1994
CARILION ROANOKE MEMORIAL HOSPITAL
Roanoke, Virginia
Assisted medical staff with patient care. Took and recorded vital signs, bathed, lifted, fed, walked, transported patients. Documentation of hourly observations of patients. Assisted doctors and nurses with in-room procedures such as suture removal, sterile dressing changes, and catheterization. Member of the Crash cart team. Was responsible for obtaining the cart to all code cardiac arrest calls throughout the hospital. As a unit secretary, the responsibilities included, entering doctor’s written orders from patient charts into the network, x-rays, all labs, dietary, as well as surgical procedures.
References
Helen Robertson
Chuck Crickenburger
Carolyn Hendricks
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