Customer Service Administrative Assistant
Resume:
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rea Cola 34 Bernt pres
hington, District of Columbia
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Resourceful and tech-sawy administrative professional equipped with proven strengths in traditional administrative tasks
with an emphasis on calendar and email management, PowerPoint presentations, reporting, metrics, project
‘management, decision-making and leadership. Known for cultivating and nurturing cross-collaborative relationships with
{a wide variety of senior leaders, colleagues and stakeholders. Proven talent fr overcoming operational issues and driving
proactive improvements through active team engagement and innovative problem-solving
¥ Calendar Management ‘ation item Tracking 7 Meeting Minutes & Note Taking
Written & Verbal Communication ¥ Leadership & Team Building Customer Service
Expense Tracking ¥ Event Coordination Time Management
‘0c Department of Employment Services, Washington, DC November 2020- Present
STEP Workforce Trainee
+ Utlize cloud-based meeting software and maintain electronic documentation fling systems,
Provide detailed administrative, financial and technical support in a team environment.
Create and review PowerPoint slide decks, briefing materials, reports and ather documents fr management
Organize and maintain fling systems, Excel spreadsheets/databases and SharePoint document repositories
Send organizational announcements, instructions and action items via MS Outlook on a routine bass
Source and procure office supplies such as computer hardware, promotional material, business cards, etc
Downtown Day Center, Woshinaton, DC ‘March 2019 - September 2019
‘Administrative Assistant
‘+ Served asthe main point of contact (POC), answered call, monitored multiple email inboxes, reviewed messages,
responded to inguitles, managed project requests and routed cals to the appropriate staf.
+ Performed manual administrative functions such as photocopying, typing, sorting, packaging, mailing and
assembling dacuments/repors
+ Prioritzed inquiries and requests while troubleshooting conflicts, problem-solving and providing recommendations
to ensure smooth day-to-day engagements,
+ Demonstrated strong calendar management sls (multhtime zones) for travel and scheduling of meetings.
+ Managed multiple competing peortes, including proctizing work activites and seeking input when required
igh Schoo! Diploma June 2003
Suitland High Schoo, Sutiond-Sitver Hil, Marylond
‘Computer Literacy Certification March 2023,
Byte Back, Washington, District of Columbia
Office Automation ‘August 2006
The Training Source Seat, Pleasant, Maryland
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