Scrum Master Sr

Tammy Melnick, CSM

Senior Scrum Master

Professional Summary

Location: Charlotte, NC

Availability: Immediate

Prior client experience: No

Candidate Experience:

Seasoned Agile Professional with 5+ years of Scrum Master experience and 3+ years as an RTE.

Guides, directs, and oversees activities crucial to delivering specific technology products, ensuring alignment with Agile principles and team objectives.

Facilitates Agile ceremonies including Sprint Planning, Reviews, Retrospectives, and Backlog Refinement, adapting as necessary for Kanban teams.

Creates Jira dashboards for scrum teams and Continuous Planning, utilizes JQL queries for scheduling in Continuous Planning, and oversees sprint initiation and closure within Jira.

Manages upstream/downstream dependencies and provides input on resourcing to address critical bottlenecks, supporting risk and dependency management for scrum teams and the ART.

Skills

CORE COMPETENCIES:

Trained members in Agile, Scrum and Kanban

Agile and Agile SAFe trained

Proficient creation of user stories, test cases and use cases

Secret DoD clearance

Team Foundation Server, TFS, VSTS, Jira, Confluence, DevOps and RTC experience

Expert in Microsoft Office Suite

Technology Products

Knowledge of programming (program design, flowcharting, coding testing, debugging)

Advanced knowledge of SDLC (System Development Life Cycle)

Certified Scrum Master (CSM)

SKILLS:

Strong verbal and personal communication skills

Accuracy and attention to details

Exceptional organization and prioritization skills

Competent skills in leadership, mentoring, managing and decision-making

Problem analysis, use of judgment and ability to solve problems efficiently

Critical thinking and problem-solving skills

Proficient skills in business requirements, creating user stories

Expert skills in computer troubleshooting, repairs, and software management

Planning and organizing skills

Servant leadership

Root Cause Analysis

Project management skills: Influencing, leading, negotiating, and delegating abilities

Professional Experience

Lead Scrum Master & RTE 04/2023 – 04/2024

Bank of America

Assisted the ART in communication and coordination with stakeholders and customers during feature definition and delivery

Operated with ART team members who prioritized features to be considered in future program increment (PI) planning cycle.

Created dashboards that utilized Jira that assisted scrum teams and Continuous Planning

Utilized JQL queries that assisted teams and members of Continuous Planning on schedule

Utilized Jira to start and close sprints

Facilitated the ART team’s refinement of features that were considered in future PI planning cycle that connected the Feature Definition of Ready.

Ensured effective communication and coordination for PI planning.

Managed positive impacts of changes to the ART’s PI plan.

Enhanced cross team collaboration across the program.

Specified, visualized and managed upstream/downstream dependencies.

Provided delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) that identified areas of opportunity.

Developed deep field knowledge of the plan sponsor business application

Led project teams; acted as consultant/coach that resolved complicated problems.

Summarized and published Team PI Objectives into Program PI Objectives (the RTE) for improved visibility and transparency.

Supported tracking the execution of features and capabilities

Facilitated periodic synchronization events, including ART

Assisted with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics.

Coached leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets.

Helped manage risks and dependencies for the scrum teams and the ART

Provided input on resourcing to address critical bottlenecks.

Worked with Product and Solution Management, Product Owners, and other stakeholders that helped ensure strategy and execution alignment.

Lead Scrum Master & RTE 10/2021 – 03/2023

Deloitte – CSI Tech

•Assisted, led, directed, and reviewed activities related to delivering specific technology products.

•Succeeded in developing, writing, and implementing technical requirements for web application functionality with stakeholders.

•Engaged with the development team that coordinated scheduling, development, testing, and deployment of functionality within the tool.

•Served as the primary intermediary between stakeholders and development team throughout the project's life cycle.

•Led requirement analysis and verification in stakeholder meetings, ensured captured requirements were correct and testable.

•Participated in peer reviews that validated requirements.

•Reviewed system design, code, and test cases that confirmed the system adhered to documented requirements.

•Acted as first point of contact that discussed business and project-related issues.

Facilitated Planning Increment (PI) Planning readiness by fostering a Continuous Exploration process that drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning events.

Facilitated the PI planning event.

Summarized and published Team PI Objectives into Program PI Objectives (the RTE) for visibility and transparency

Assisted in tracking the execution of features and capabilities.

Facilitated periodic synchronization events, including the Agile Release Train (ART) sync.

Assisted with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics.

Encouraged collaboration between teams and System and Solution Architects/Engineering.

Worked with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment.

Facilitated System Demos.

Scrum Master 7/2020 – 10/2021

Precise System, Lexington Park, MD

•Worked with stakeholders to develop, write, and implement technical requirements for web application functionality.

•Operated with the development team to coordinate scheduling, development, testing, and deployment of functionality within the tool

•Served as the primary intermediary between the stakeholders and development team throughout a project's life cycle

•Led requirement analysis and verification in stakeholder meetings, ensured captured requirements were correct and testable.

•Participated in peer reviews that validated requirements.

•Reviewed system design, code, and test cases that confirmed the system adhered to documented requirements.

•Conducted interviews and discussions with stakeholders to collect valuable information.

Scrum Master 6/2019 – 2/2020

Blue Cross Blue Shield, Chattanooga, TN

•Prioritized, refined, estimated product backlog items, effectively decided stories fit upcoming Sprints.

•Created and presented business cases and functional specification documents needed in planning and executed strategic initiatives.

•Collaborated with internal stakeholders that identified and prioritized requirements, gathered requirements and user stories from stakeholders.

•Operated with various team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.

•Planned meetings with prioritized agile product backlog and described top items to team members for completion.

•Acted as subject matter expert in all aspects of project management including understanding processes, identified challenges, provided solutions, and project performance monitoring.

•Performed tasks of designing, building, integrating, and testing product backlog items into increments of potentially transmittable functionality.

•Performed liaison functions throughout organization regarding relationships, systems, processes, and procedures.

Scrum Master 7/2017 – 6/2019

Covenant Transportation, Chattanooga, TN

Scrum master of three development teams.

Analyzed existing applications by interviewing Subject Matter Experts (SMEs), architects, developers, stakeholders, and end-users.

Identified business opportunities where problems were solved with existing tools and resources from implementation of new solutions.

Created dashboards utilizing Jira that assisted scrum teams.

Managed JQL queries that assisted in keeping teams on schedule.

Utilized Jira to open/start and close sprints.

Created and presented business cases, functional specification documents, cost-benefits, charters and other documents/artifacts needed in planning and executing strategic initiatives.

Operated with external and internal stakeholders that identified and prioritized requirements, gathered requirements and user stories from stakeholders.

Completed ad hoc monthly reporting with data interpretation, conveyed information that was used in decision making.

Led and assisted development team that prioritized team backlog as well as grooming

Performed liaison functions throughout organization regarding relationships, systems, processes and procedures.

IT Systems/Business Analyst 1/2016 – 7/2017

Nelnet, Omaha, NE

•Conducted needs analysis, documented requirements, and revised existing system logic.

•Translated business requirements into system specifications utilizing Agile Methodology.

•Experienced in writing Use Case requirements that ensured understanding of requests by project members.

•Identified, evaluated, and implemented operational changes that improved information and processing systems.

•Implemented basic SQL queries for QA Testing and Data Validation.

•Conducted daily Crystal Report and SQL training sessions for reports team

•Researched and documented requirements, evaluated scenarios, and executed changes needed that responded to requirements.

•Identified test scenarios, developed test scripts, and created expected results for use in test cycles.

IT Systems Analyst 12/2014 – 1/2016

HM Health Solutions, Harrisburg, PA

•Accountable for and involved in full systems development lifecycle and creation /maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials).

•Assisted and led application development project deliverables.

•Managed project requirements that were completed on time, scope, budget, with no defects.

•Maintained documentation, designed documents, architecture and flow diagrams.

•Provided required business and technical support for project/production related activities.

•Provided alternative and positive solutions with maximum benefits while reducing cost.

Project Coordinator 7/2014 – 11/2014

Lincoln Financial Group, Omaha, NE

•Supported Project Management Office and Project Managers within the IT department at LFG (Group Insurance Department).

•Led and executed large projects within Lincoln IT's project management methodology.

•Utilized persuasion and influence skills that helped achieve positive project results

•Managed project scope, schedule and cost, followed established change management processes.

•Constructed plans that estimated and allocated resources required to deliver project's products and results.

•Operated with Project Owners and Project Managers with testing procedures which led to managed project quality.

•Performed with project team members and key stakeholders that identified issues and risks, implemented correction action plans and risk response plans.

•Served as project coordinator for Project /Program Managers (administered project schedule, tracked and reported on progress, alerted Project/Program Managers to emerging schedule issues or risks, assisted with project communications).

Systems Analyst 1/2014 – 7/2014

Lincoln Surgical Hospital, Lincoln, NE

•Responsible for project management of multiple projects outside normal applications

•Acted as liaison between support department and Meditech technical team.

•Coordinated interactions between computer applications users, multiple Information Systems departments and related vendor support personnel.

•Organized and coordinated application support activities for numerous software applications including Meditech (Electronic Medical Record).

•Led and facilitated weekly meetings with various Director Heads.

•Researched and implemented new applications and system enhancements at sole discretion.

•Consulted and assisted users that ensured effective use of computer applications through training, file maintenance, testing, system monitoring, and problem resolution.

Project Manager / Systems Analyst II 6/2012 – 6/2014

Phoebe Putney Memorial Hospital, Albany, GA

•Prepared reports that summarized findings and recommendations, presented in-depth analysis to executive management in high-level meetings.

•Utilized Share Point and Microsoft Office Suite, as well as in-house project management tools.

•Performed exquisitely as Project Manager for multiple delicate projects.

•Consistently monitored and reported on-going progress of projects to all stakeholders

•Implemented improved modifications to project scope, deliverables, timelines and resources.

•Presented quantitative and qualitative reports defining project progress, problems and solutions.

•Technical troubleshooting of assigned third party software.

•Implemented and managed project changes and interventions that achieved positive project outputs.

Education & Certifications

Certified SAFe Release Train Engineer (in progress)

Certified ScrumMaster (CSM) (2019)

BS in Management Information Systems, University of Nebraska Omaha – Omaha, NE

Future Graduation Date – December 2025

A.A.S in Computer Engineering Technology, Richmond Community College - Hamlet, NC 2001

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