Customer Service Security Officer
Resume:
Eliyah Trainer
Tampa, FL *****
******.*********@*****.***
Summary
Experienced Security Officer adept at maintaining safety across campus grounds and facilities, excelling in roving and entrance control with a calm demeanor in high-pressure situations. Resourceful Operations Manager with a proven track record in streamlining processes, collaborating with consultants, and controlling costs. Skilled in office management, accounting, invoicing, dispatching, and vendor negotiations, recognized for exemplary customer service and teamwork. Devoted Customer Service Specialist known for effectively handling escalated issues, prioritizing tasks, and fostering positive customer relationships through active listening and multitasking.
Skills
1.Surveillance
2.Identification
3.Emergency response
4.Management
5.Conflict resolution 6.Security systems
7.Communication
8.Compliance
9.Equipment use
10.Record keeping
Experience
December 2023 - April 2024
Amirstar - Black Hawk, CO
Security Officer
Secured personnel and premises by inspecting buildings and patrolling property.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Completed incident reports to record security or loss prevention incidents.
December 2023 - April 2024
IHOP - little, CO
Lead Cook
Completed workstation setup and breakdown with proper food disposal.
Maintained stocked stations to optimize productivity.
Ensured consistent quality and accuracy in dish preparation.
Collaborated effectively in fast-paced environments for high customer satisfaction.
Provided training on kitchen procedures and adapted recipes for customer needs.
October 2022 - September 2023
J & R F.L.I.P. LLC - Juncos, Puerto Rico
Operations Manager
Managed scheduling, training, and inventory control.
Directed day-to-day operations to achieve business plan and profitability goals.
Built strong operational teams to meet production demands.
Recruited, hired, and trained crew members for project application and customer service.
Ensured compliance with safety regulations and maintained a safe work environment.
July 2021 - October 2021
tuassing landscaping - Manhattan, KS
Lead Landscaper
Researched new landscaping techniques, products, and equipment.
Managed staff work records and project documentation.
Oversaw inventory of tools, equipment, and supplies.
Conducted regular property inspections for improvement opportunities.
Coordinated with clients to ensure timely service delivery.
February 2021 - May 2021
AMC Theatres - Manhattan, KS
Lead Cook
Inventoried kitchen sections and replenished supplies.
Implemented food quality specifications through menu planning and presentation.
Prepared various foods for cooking or serving, maintaining consistent quality.
Worked in a fast-paced environment to ensure high customer satisfaction.
Collaborated with management to develop and update recipes for an enhanced dining experience.
May 2020 - January 2021
jose helpers and movers - Transylvania, NC
Truck Driver Helper
Hooked and unhooked trailers, ensuring proper connection.
Maintained communication with supervisor for delivery instructions.
Ensured top product shipment quality control, minimizing downtime.
Kept valid insurance and registration documents in vehicles.
Monitored temperature of haul and refrigerated areas to maintain product freshness.
April 2019 - August 2020
Belton Glass & Door - Belton, TX
Apprentice Glazier
Measured and cut glass to fit frames accurately.
Ensured glazing jobs complied with safety regulations.
Installed new window systems, including windows, doors, and skylights.
Replaced old or damaged glass in existing frames.
Used ladders and scaffolding for accessing challenging areas.
Education and Training
May 2020
Killeen High School Killeen, TX
High School Diploma
Languages
Spanish
Limited
Certifications
CPR certified through American Heart Association
Association for Project Management (APM)
Certified Information System Security Professional (CISSP)
First aid and AED certifications
Certified Security Officer
Activities and Honors
I'm Eliyah Trainer, specializing in glass installation, repair, and replacement for structures like windows, doors, and storefronts. I prioritize safety and have expertise in materials, sealing, and repairs. In security, I excel in customer service, problem-solving, communication, conflict resolution, and technology. My attention to detail and emergency response skills enhance my performance on job sites.
Accomplishments
In various professions, I've received hands-on apprenticeship training under supervisors and project leads, resulting in a promotion within just three months of starting a job.
References
References available upon request.
Contact this candidate