Support Engineer Tech
Resume:
Kenneth Scott Nash
Senior Support Engineer, Enterprise Global
Pensacola, FL 32503
*********@*****.***
To obtain an information technology job where I can use my knowledge and expertise to benefit the company. I am proficient in various technologies with an emphasis on encryption solutions. I always work hard to exceed expectations for any job. I take a practical approach with hands on experience when working with different technologies. I enjoy setting up lab environments to further my knowledge.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Incident Response Team/tech support
TEKsystems-Pensacola, FL
May 2024 to May 2024
returned network computers to working state after a malware attack. Student
Western Governors University-Remote
December 2020 to November 2023
Getting Master's degree and Ethical Hacking Certifications. IT Desktop Support
Navy Federal Credit Union-Pensacola, FL
April 2023 to July 2023
Support Customers
Active Directory
Device Support
IT Technician
Escambia County Board of County Commissioners-Pensacola, FL July 2022 to November 2022
Provide support for County personnel for networked devices, CJIS certified to work with jail resources.
verified network connectivity.
verified permissions for network resources.
Checked Active directory for correct permissions.
Checked for proper physical connections for networking. Tech Support
SimpliSafe-Boise, ID
September 2021 to February 2022
I assist customers in setting up and troubleshooting their security system devices over the telephone. remote only position.
Checked network Connectivity.
Checked that devices were able to send and receive appropriate connections. Helped with passwords and software setup.
Advised how to setup connections on networks.
Troubleshoot router issues.
Substitute Teacher
Kokua Education-Austin, TX
March 2020 to April 2020
I am available for teaching positions.
Amazon Flex Driver
Amazon Flex-Austin, TX
March 2020 to April 2020
Deliver packages for Amazon and Whole Foods
Pax Enforcer/PC Security
Penny Arcade Express/ Quest-San Antonio, TX
January 2020 to January 2020
Secured area for private computer systems. Repackaged computer systems. Tech Support Contractor
Abacus/Texas Commission for Environmental Quality-Austin, TX July 2019 to September 2019
Upgrading Computers for entire campus.
Physically removed old computers and set up new computers at users desks. verified that their computers were setup as needed for their job. Connected and specialized hardware needed at site. Verified all connections were working and computers were properly registered with management software.
Wiping old computers with DOD settings so computers could be donated. Installing new images on computers.
Senior Support Engineer, Enterprise Global
Dell Technologies-Round Rock, TX
May 2015 to January 2019
• Troubleshoot issues for either client or enterprise customers through incoming phone calls and email. Initiating remote sessions with customers using Cisco WebEx.
• Troubleshoot customer issues with the Dell Endpoint Security Suite Enterprise product. Reviewing issues with the integrated CylancePROTECT antivirus solution, file folder encryption, and threat protection.
• Documented detailed findings for each case in Dell's internal ticketing system. Updated each case throughout the life of the issue. Collected logs and attached these to each case.
• Analyzed Dell Data Protection logs to find root causes for customer issues.
• Escalated cases to level 3 techs as needed. Coordinated findings with customers acting as a liaison between the level 3 team and the customer.
• Replicated customer issues in lab environments utilizing Windows Server 2012 R2 and 2016, Windows 8.1 and 10, and Linux Virtual Appliances.
• Utilized Oracle Knowledge for KB articles. Reviewing these for accurate information and providing feedback to the technical writing teams as needed.
• Programmed in Java a custom note taking tool for Dell Technologies. The tool was designed to import notes and automate the ticket creation process within Dell's internal ticketing tool. Substitute Teacher
Escambia County
August 2013 to May 2015
various schools in Escambia County • Monitored classes and gave out Assignments • Proctored State Exams.
Web developer Iron Plan Services
Linsourcing-Pensacola, FL
November 2008 to November 2009
• Linux Apache server • Mysql server • PHP programming • CSS • DHTML Technical support for voip telephones based on Clearwire modem Clearwire Wireless Broadband-Milton, FL
June 2008 to February 2009
• Milton, Florida • Technical support for voip telephones based on Clearwire modem. Tech Support
Clearwire Wireless Broadband-Milton, FL
May 2007 to June 2008
Technical Support for Clearwire cellular modems.
Customer Service Support
West Teleservices-Pensacola, FL
October 2006 to April 2007
Research Assistant
Dr Anil Raj-Pensacola, FL
September 2003 to January 2005
Worked on AugCog (Augmented Cognition) and TSAS (Tactical Situation Awareness Simulator) Projects as developer. With Nasa, Military, support
Research Analyst
Labs in Pensacola
May 1998 to February 2001
• Instructional Science and Development • Perdido Key • Provided Web Based simulations for use in Military education Labs in Pensacola, Fl and Great Lakes center in Chicago for Beesim Project.
• Basic Electrical and Electronic Simulations.
Education
Master of Science in CyberSecurity
Western Governors University - Salt Lake, UT
December 2020 to Present
Bachelor's in Computer Science
University of West Florida - Pensacola, FL
1998
Bachelor's in Electrical Engineering with specialty in Computer Networking(didn't grad)
University of South Al - Mobile, AL
August 1990 to July 1994
Associate in Science
Pensacola Junior College - Pensacola, FL
August 1988 to July 1990
Skills
• Avaya (Less than 1 year)
• C (Less than 1 year)
• Cisco (3 years)
• CSS (1 year)
• Data Protection (3 years)
• encryption (3 years)
• firewalls (Less than 1 year)
• HTML (Less than 1 year)
• Hyper-V (Less than 1 year)
• IVR (Less than 1 year)
• Java (3 years)
• JavaScript (Less than 1 year)
• Linux (4 years)
• Oracle (3 years)
• PHP (1 year)
• R2 (3 years)
• SAP (3 years)
• WINDOWS 8 (3 years)
• Windows Server 2012 (3 years)
• Windows Server 2012 R2 (3 years)
• Desktop Support
• Active Directory
• Tech Support
• XML
• Jquery
• SQL
• Sql Server
• MySQL
• Operating Systems
• TCP/IP
• AWS
• APIs
• VoIP
• Computer Networking
• DHCP
• DNS
• Git
• VMWare
• LAN
• Cloud Computing
• User Interface (UI)
• System Administration
• Agile
• Apache
• Network Administration
• Scripting
• Shell Scripting
• Node.js
• ASP.NET
• Software development
• Visual Studio
• C#
• SDLC
• TFS
• .NET
• ASP.NET
• C#
• JavaScript
• Visual Studio
• XML
• Application development
• Relational databases
• APIs
• PHP
• HTML5
• SQL
• Database administration
• Jira
• Software development
• Apache
• OOP
• Multithreading
• PostgreSQL
• GitHub
• Java
• AWS
• Oracle
• Cloud computing
• C
• PowerShell
• Linux
• ServiceNow
• SharePoint
• Encryption
• Agile
• UI
• SDLC
• Operating systems
• Microsoft Windows Server
• Virtualization
• Information security
• Shell Scripting
• REST
• Microsoft SQL Server
• Unit testing
• MySQL
• TCP/IP
• Active Directory
• Software troubleshooting
• VMWare
• TCP
• System administration
• Network administration
• Computer networking
• DNS
• SCCM
• Windows
• Network security
• Mac OS
• Technical support
• Metasploit
• Citrix
• Research
• DHCP
• LAN
• VoIP
• Desktop support
• iOS
• Help desk
• Customer service
• Python
• Scripting
• Node.js
• CSS
• CAD
• Driving
• Teaching
• Laboratory experience
• Customer support
Certifications and Licenses
Security+ CE
September 2017 to September 2022
Comptia Security + Certificate
Nework +
September 2017 to September 2022
Comptia Network +
Driver's License
CompTIA Network+
MCP
BICSI Certification
CCNA
Assessments
Technical support — Proficient
February 2020
Performing software, hardware, and network operations. Full results: Proficient
Technical support: Customer situations — Proficient February 2020
Responding to technical support situations with sensitivity. Full results: Proficient
Technical support: Customer situations — Proficient January 2021
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technical Knowledge
• Platforms: Windows Server 2012 R2 and 2016, Windows 8.1 and 10, Linux, VMware, Hyper-V
• Networking: OSI Model, TCP/IP, switches, routers, firewalls
• Programming Languages and Scripting: C, C++, Java, HTML, PHP, CSS, JavaScript
• Tools: Cisco WebEx, RDP, Jira, Oracle Knowledge, BitLocker, Dell Data Protection Encryption, CylancePROTECT, Avaya IVR phone systems
Contact this candidate