Nursing Home Administrator

LEZLIE HICKS

************@*****.*** 626-***-**** www.linkedin.com/in/lezlie-hicks Glendora, CA 91740

NURSING HOME ADMINSTRATOR

Accomplished healthcare leader with experience in providing strategic guidance and direction within nursing homes. Expertise in government compliance, dedicated resident attention and employee training/development. Respected director with significant management experience in delivering high-quality aged care. Thoughtful communicator; practiced in directing cross-functional initiatives, driving process improvement and maintaining key community relationships. Focused and compassionate administrator with a proven track record of working collaboratively to meet demanding deadlines and achieve mission-driven objectives.

Staff Management Resident Care Operations Management Budget Management Government Compliance

Staff Training Quality Assurance Process Improvement Strategic Marketing Community Relations

KEY ACCOMPLISHMENTS

Improved employee morale and retention by 70% during pandemic (Vernon Healthcare Center)

Managed Covid outbreak to 30 days and 17 days during height of pandemic. (Vernon Healthcare Center)

Increased monthly revenue by $70k and improved company perception through strategic community marketing at hospitals, doctors and clinicians’ offices (Arrowhead Healthcare Center)

Provided guidance and direction to 100+ staff including medical, nursing, technical, clerical and maintenance personnel; reduced attrition by 10% due to improvements in staff recognition and leadership transparency (Arrowhead Healthcare Center)

EXPERIENCE ACHIEVEMENTS

SANTA ANITA CONVALESCENT HOSPITAL FEBRUARY 2023 -DECEMBER 2023

Nursing Home Administrator

Managed operations and specialized care of 391beds; increased short-term resident/Medicare patient intake from 22 to 40 HMO from 12 to 26

* Ensured compliance with State and Federal Regulations

* Recruited, trained and directly managed 20+ heads of department to oversee 300+ staff and 300+ residents

* Ensured that all staff felt that management was approachable

CAMBRIDGE HEALTHCARE SERVICES

UNIVERSITY PARK HEALTHCARE CENTER & MAPLE HEALTHCARRE CENTER MARCH 2022 - PRESENT

Nursing Home Administrator

Managed operations of 2 distinct buildings 59 bed locked facility, 88 bed secure facility;

Ensured compliance with State and Federal Regulations

Increased managed care and Medicare census

Act as a liaison between staff, residents, and families

ROCKPORT HEALTHCARE SERVICES

VERNON HEALTHCARE CENTER Los Angeles, CA 2019 – 2022

Nursing Home Administrator

Managed operations and specialized psych care of 90+ residents; increased short-term resident/Medicare patient intake

Ensured compliance with State and Federal Regulations

Worked with local union to decrease workers grievances.

P&M MANAGEMENT INC 2007-2019

ARROWHEAD HEALTHCARE CENTER San Bernardino, CA 2018 – 2019

Nursing Home Administrator

Managed operations and specialized care of 50+ residents; increased short-term resident/Medicare patient intake by 80% per month

Reduced operating costs by $30k per month through contract re-negotiations with key vendors

Directed project to transfer health records from AHT to Point Click Care to improve efficiency and increase emphasis on resident care

HOLIDAY MANOR CARE CENTER Canoga Park, CA 2016 – 2018

Nursing Home Administrator

Recruited, trained and directly managed 12 heads of department to oversee 125+ staff and 94 residents

Implemented a call-off policy to reduce need for overtime and prevent staff burnout; achieved increased employee morale and commitment

Reduced resident falls by 80% per month through implementation of home safety enhancements

Established open forum for staff/residents to resolve grievances internally; mitigated significant risks of potential lawsuits

MESA GLEN CARE CENTER Glendora, CA 2018– 2018

Executive Director (03/2015-05/2016, 05/2018 – 07/2018)

Worked with attorneys to achieve 90-100% of monthly insurance payment collections through improved monitoring of previous lawsuits/claims and collection of evidence

Achieved market leader of rehabilitation care and services through improved staff training, communication and focused resident care

Provided leadership to 100+ staff and guided operations for care of 96 residents

RANCHO MESA CARE CENTER (59 bed) and MESA GLEN CARE CENTER (99 bed) 2013 - 2016

Nursing Home Administrator (08/2013 – 05/2016)

Ensure that the facility is complying with federal and state regulations in the delivery of care, in the safety of the building, and in the security of patient data.

Increased referrals from contracted insurance agencies through enhanced room/home features including installation of updated eyewash stations and additional trash/sanitation services

MESA GLEN CARE CENTER Glendora, CA

Director of Staff Development (11/2007 – 09/2012)

Ensured compliance with Title 22 certification regulations including current licenses, resident vaccinations and execution of infection control measures

Created and provided training and development programs for 40+ staff; improved company culture and resident care, based on annual survey results

EDUCATION

Associate in Science Licensed Vocational Nursing Citrus College Glendora, CA

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