Customer Service Part-Time
Resume:
Lorna M. O’Connell
Palm Beach Gardens, FL33418
***************@***.***
***************@*****.***
Engaging, experienced professional with superior interpersonal relationship-building capabilities. Excellently-honed verbal and communication skills who easily attracts people, even an audience. Seeking the opportunity to bring those skills, talents, experience, energy and fun to your company as an in-store product demonstrator.
Areas of Expertise
Public speaking. Interviewing Techniques. Building Relationships. Listening and Learning.
Currently
Retired but still doing voicework in my small home studio and looking for a part-time position working with the public.
Work Experience
On-Hold Technologies, Jupiter, Florida
Full time 2021-2023: Customer service, telemarketing sales and voice work.
Part time 1990-Current: Voice and edit 4–6-minute audio messages for local and national companies including the Kravis Center, Wayne Akers Ford, LSU School of Veterinary Medicine, Chicago Board of Realtors. Recording commercials for 1350 AM The WHIP Radio, Mooresville, NC.
Radio Broadcasting Experience
1991-2009: Morning radio co-host on various local FM stations: WRMF, WOLL, WRLX, WSTU, WHLG
2013-2021: Afternoon Drive Host, Live News Anchor/Reporter and Host of Community Focus, Public Service show, Legends Radio 100.3FM
Customer Service and Sales Experience
2012-2013: Lifestyle Lift Cosmetic Surgery Center, West Palm Beach, FL
2009-2012: Nordstrom’s, Gardens Mall. Watches, designer jewelry, women’s and men’s clothing.
2007-2008: The Better Business Bureau of Southeast Florida. Sales/New Accounts.
Banking Experience
Bank Teller, New Accounts, Customer service: through high school, college and graduate school.
Mortgage Loan Officer, 10 years; Florida Mortgage Banker, eight (8) years.
Education
Drake University, Des Moines, Iowa. Bachelor of Arts, Journalism. Majors: Advertising, Public Relations. Minor: Marketing.
University of Arizona, Tucson, Arizona. Major: Journalism: News-Editorial.
Connecticut School of Broadcasting, North Palm Beach, Florida. Radio Broadcaster Certificate.
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