Software Development Quality Assurance

Shanti Vaddi

Address Redmond, WA *****

Phone 425-***-****

E-mail *********@*******.***

Methodical QA experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature, and strong attention to detail. Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in Agile Software development life cycle. Collaborates with cross-functional team members to enhance software package quality.

Skills

Performance Testing

Test Plan Creation

Load and Stress Testing

Compatibility Testing

Manual and Automated Testing

Defect Tracking

Functional Testing

Black Box Testing

Security Testing

API Testing (Postman)

Web Performance Testing (JMeter)

Work History

Jun 2022 - Dec 2023

Software Test Engineer

MICROSOFT

Project Name: "Identity Assurance and Authentication Enhancement in Office 365"

Led test automation efforts for a critical component in the Office 365 application, achieving a significant 90% quantitative improvement in testing efficiency.

Implemented robust security testing protocols, enhancing the reliability and security of the application.

Conducted regression testing for user authentication experience in App 365, ensuring functionality and security after software updates or changes.

Validated various authentication methods, including FIDO, Remote NGC, ARLINGTON, and Multi-Factor Authentication (MFA) to ensure effectiveness and security.

Utilized Azure DevOps for comprehensive software development and delivery pipeline management.

Conducted manual testing of authentication interfaces for Microsoft accounts (MSA) and Azure Active Directory (AAD), focusing on user-friendliness, error prevention, and security.

Ensured smooth and secure processes for creating MSA accounts and tested MSA account management to facilitate seamless user account management.

Performed rigorous browser compatibility testing across Chrome, Firefox, Safari, Internet Explorer, and Edge, enhancing user experience.

Conducted mobile device (iOS and Android) testing for Apps Authenticator, including authentication workflow, MFA functionality, token generation, and error handling.

Managed Company Portal (Comp Portal) authentication and user experience testing, including Single Sign-On (SSO) verification, user profile management, and cross-platform compatibility testing.

Played a pivotal role in testing and evaluating the "Propel" feature, representing the evolution of the Registration Campaign ("Nudge")

Proficient in web browser testing and debugging using browser developer tools, with a focus on Google Chrome

Expertise in manipulating cookies for web testing and authentication purposes

Integrated performance testing using JMeter to assess scalability and response times under various load conditions.

Incorporated API Postman into testing processes for API testing, validation, and automation, ensuring robust communication between different components.

Created successful JMeter test scripts to assess the performance and reliability of authentication services.

Jun 2019 - Dec 2019

Software Test Engineer

MICROSOFT

Project Name: "Multi-Dimensional Testing Framework for Surface Pro Devices and Application Compatibility"

Worked on Surface Pro devices and Containers, assessing compatibility and performance.

Scheduled devices on the Windows Test Technologies (WTT) server, optimizing test execution.

Automated machine processes, enhancing efficiency and accuracy in device testing.

Conducted comprehensive regression testing on major applications like Netflix, Amazon, Facebook, and various other OTT (Over-the-Top) platforms for compatibility.

Performed Regression testing to ensure new changes or updates to an application do not negatively impact existing functionality.

Actively participated in business meetings with internal and vendor teams to discuss testing strategies and results.

Performed manual testing using different devices, including Surface Pro and mobiles, ensuring a diverse test environment.

Logged bugs and issues using internal Microsoft tools, contributing to the continuous improvement of product quality.

Managed over 50 customer calls per day, addressing concerns and providing support.

Integrated performance testing using JMeter to assess the scalability and response times of applications on different devices.

Utilized JMeter scripts to simulate various scenarios and load conditions, ensuring the reliability and optimal performance of applications.

Collaborated with cross-functional teams to analyze JMeter results and make informed decisions for performance enhancements.

Implemented JMeter as a key tool in the testing process, contributing to a more robust and comprehensive testing strategy.

Recognized for contributions to test automation and performance testing initiatives.

May 2014 - Jun 2017

QA Engineer

T-Mobile

Project Name: "Unified Quality Assurance for T-Mobile Digital Services - T-Mobile Tuesdays & T-Mobile Digits"

Testing, website on both Desktop and Mobile from user perspective (UAT)

Owned Payment Module from multiple channels like Care, Retail & Customer

Owned user stories and its corresponding test automation

Participating in business and functional requirement meetings with internal and vendor teams

Creating functional test cases from user stories in QC

Horizontal test areas execution (UAT, Accessibility, compatibility, functionality, Performance, Load, interoperability); Attending everyday scrum meeting and updating status on sprint.

Coordinating with business teams on requirements and design issues

Experience in Database IAM connections using ORACLE SQL DEV 64 Look at defects either Using ID or EMAIL checking if it is in IAM Database Request & Response coming into IAM (Clarifying for TIBCO OR CURL LOGS) Validating website compatibility on different browsers (IE11, Chrome, Firefox, Safari) Validating website Mobile version on different types of devices (iPhone, Android) Logging defects in QC and following up on those with dev team

Supported quality team members during corrective action updates

Completed pre-implementation testing for new system modifications to assess potential impacts.

Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements

Jan 2004 - Dec 2006

QA Analyst

UNIVERSITY OF WASHINGTON MEDICAL CENTER

Project Name: Color Harmony Quest - Windows Phone Game Testing and Optimization"

Flip It Game is amazing game designed for Windows Phone

The goal of the game is to convert all Tiles to the same color.

It has various stages and custom Tile sizes.

Design reviews and writing test plans for SHA/SHER modules.

Authoring test cases in WTT and test execution through WTT, TEXUS and T3 tools

Build health reporting on multiple mobile devices by scheduling daily build.

Debugging and bug fix verification on latest builds, Participation in daily regression test passes

Test failure co-ordination across team for multiple modules.

Education

Aug 2000 - May 2002

Bachelor of Science: Sciences: Biochemistry and Molecular Biology

Oklahoma State University - Stillwater, OK

Jan 2023 - September 2023

CAPM - Certified associate in project management

University of Washington Medical Center - Seattle, WA

May 2022 - September 2022

Agile Software Testing and Automation (Selenium tool)

University of Washington Medical Center - Seattle, WA

Jul 2021 - May 2021

Python Certification course

University of Washinton Medical Center - Seattle, WA

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