Customer Service Front Desk
Resume:
Betty Jo Denton
Two Rivers, WI *****
**********@*****.***
Hardworking, dependable, organized individual with 10 plus years of Customer service, management, leadership experience. I take great pride in my work and strive to do the best job I possibly can Work Experience
Housekeeping Manager
Par 5 Resort
April 2023 to Present
Maintained the hotels public areas as well as all rooms Hiring and termination of sta for department
Approved,Scheduling, payroll, time o requests
Customer Service
Ordering supplies & inventory control
Handled any Maintenance issues with maintenance department Assisted on floor when needed
General Manager
Econolodge Hotel
September 2021 to April 2023
Managed a 53 room hotel
Oversaw an entire renovation of the hotel
Hiring, terminating, approving time o requests
Approved payroll and any HR related issues
Managed all rates and room blocks
Ordering and inventory for entire hotel
Managed the bills by budgeting
Made SOP’s for sta
Handled all Customer related issues in a timely manner Front Desk/HSKP Manager
Fox Hills Resort
March 2014 to September 2021
All reservations are correct, assigned a room and folio is accurate Trained Front Desk sta on all policies and procedures Checked over 3rd party reservations, posted payments Maintained the hotels public areas as well as all rooms Hiring and termination of sta for department
Approved,Scheduling, payroll, time o requests
Customer Service
Ordering supplies & inventory control
Handled any Maintenance issues with maintenance department Assisted on floor when needed
Education
Diploma
Mishicot High School
May 1999
Skills
• Customer Service
Management
Reliability
Positive Attitude
Professional
Microsoft
Organization
Computer Skills
Attention to Detail
English
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