Customer Service Front Desk
Resume:
Burleson,TX *****
***********@*****.***
Career Objectives
A position in an organization where I am able to utilize my excellent administrative, customer service, problem-solving, and communication skills.
Professional Experience
CONDUENT, Hamilton, NJ 2019–Present
CUSTOMER SERVICE REPRESENTATIVE
Assist customers with child support cases pending, including educating and communicating ways to resolve issues such as unpaid taxes, bank levies, and other disputes. Ensuring all court orders are reviewed and instructions regarding repayment or care are understood and all concerns are addressed. Serve as bilingual representative for all Spanish speaking customers. Handle escalated calls as needed with care. Assist with new employee training and serve as lead for all escalated calls.
RED ROOF INN, Lawrenceville, NJ 2017-2019
Front Desk Manager
Responsible for ensuring front desk provides a professional and friendly service for all guests and business runs smoothly and effectively. Responsible for operating hotel property management software. Handle complaints which occur with a prompt and courteous response; multitasking in a fast-paced environment: answering phone, greeting guests, signing for packages and processing credit card transactions. Maintaining a neat and tidy workspace and completing complex processes and procedures without errors. Entrusted to manage high-priority projects, customer relations, accounts payable/receivable, etc. Responsible for creating a pleasant and friendly atmosphere, working effectively and accurately, solving problems and anything else necessary to ensure a pleasant experience for hotel customers.
PENROSE SENIOR LIVING, Old Bridge, NJ 2013-2017 Direct Home Care Staff Person
Aided elderly or disabled clients in the comfort of their home. Conducted daily housekeeping tasks, prepared meals, handled laundry, helped with personal care, noted any change in health condition, and provided social stimulation. Maintained good care-giver client relations with each assigned resident.
I C LASER EYECARE, Hamilton, NJ 2013-2017
Medical Assistant
Performed dual responsibilities in clerical support and patient care. Assisted physicians with patients by obtaining basic patient information; medical history, weight, etc. Provided administrative support which included coordinating calendars, phone coverage, computer data input as directed by caring physician, faxed prescriptions, ordered supplies, greeted patients, retrieved and filed patient information charts.
RITE AID WAREHOUSE, Fairless Hills, PA 2011-2012
Puller
Packed and shipped product in a timely manner to keep up with daily requirements. Assured counts/product were accurate and that shelves were stocked for consistent inventory supply. Communicated with warehouse manager with any issues or concerns regarding work duties. Safely operated and maintained warehouse equipment to carry out job duties and ensure a safe work environment. Kept work area clean and orderly so that warehouse was a safe and clean work environment. Performed other duties and tasks not listed as requested by the warehouse manager.
EASTERN AUTO PARTS WAREHOUSE, Langhorne, PA 2009-2010
Assistant Manager
Assisted in the management of personnel staff and trained new employees. Provided administrative support which included coordinating calendar and ensuring phone coverage. Prepared and processed related paperwork for purchasing department. Communicator and troubleshooter between staff and representatives from various companies for product sales.
EASTERN AUTO PARTS WAREHOUSE, Langhorne, PA 2007-2008
Inventory Specialist
Stocked, received, selected and packed products for distribution and sales. Performed daily inventory assessments, tracked inventory, communicated with warehouse distributors as instructed, and organized scheduled inventory counts.
Education & Certification
Forklift Certification-Easter Auto Parts Warehouse (EAPW)
Langhorne, PA
Nursing Studies, 2005-2007
Mercer Community College, Trenton, NJ
High School, 2005
Trenton Central High School, Trenton, NJ
SPÉCIAL SKILLS
Bilingual- English and Spanish
Proficient in Microsoft Office Software Programs
Latanya Key
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