Customer Service Data Entry

Diera Thacker

** ******* ***** ****, **********, Ohio 45619 740-***-**** *****.*******@*******.***

Professional Summary

I am knowledgeable and a dedicated customer service professional with extensive experience in customer service. I am a solid team player with an outgoing positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to a company’s success. I specialize in quality, speed, and process optimization. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Skill Highlights

Calm and professional under pressure, Responding to difficult customer

Building customer trust and loyalty

Customer data confidentiality

Customer account management

Data entry and maintenance

Efficient and detail-oriented

Upbeat and positive personality

Upselling products and services

Customer retention strategies

Understanding customer needs

Call transfers

Credit card payment processing

Inquiry requests

Answering customer questions

Inbound and outbound calling

Customer assistance

Consulting Supervisors

Auto dialers

Cash register operations

Telephone Management

Recommending solutions

Team-Oriented and cooperative

Excellent attention to detail

Administrative and office support

Professional Experience

Private care Provider, Delores Gaines - Barboursville, WV 09/2019 to 11/2022

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative, GC Services 08/2017 – 08/2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided services for inbound and outbound sales.

Inbound and Outbound sales, XFINITY Huntington, WV 07/2015 – 07/2017

Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information and financial details.

Represented company professionally in all situations, working through challenging phone calls and cultivating positive.

Conducted several outbound phone calls daily to reach as many outbound sales options as possible.

Received several inbound calls daily for online sales.

Direct Care Staff, P.A.I.S – Barboursville, WV 06/2011 – 06/2015

Documented client progress and services performed, reporting changes in client conditions to manager or supervisor.

Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.

Entertained or read aloud to patients to improve mental health and alertness.

Cleaned, groomed, or draped patients to prepare for surgery, treatment, or examination.

Patient Care Representative, GC Services Huntington, WV 06/2005 – 06/2011

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, Paying attention to special needs or wants.

Handled customers financial information when processing payments over the phone.

Education and Training

Associate of science medical assisting 06/2005

Huntington Junior Collage Huntington, WV

High School Diploma 05/2003

Chesapeake High School – Chesapeake Ohio

Certifications

PCW – Personal Care Worker

DCA – Direct Care Aide

Certified Medical Assistant

First-Aid Certification

CPR Certification

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