Help Desk Technical Support
Resume:
Michelle Sanders
Grayson, GA *****
********.****.*******.**@*****.***
Seasoned professional
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Help Desk/ Client Services
Fiserv - Remote
June 2012 to December 2023
Worked with internal and external clients providing exemplary customer and technical support. Client Service Representative
BlueCross BlueShield of Tennessee - Chattanooga, TN July 2008 to May 2012
Provide benefits and eligibility as well as claims handling assistance to policy holders and medical staff. Underwriter
GEICO - Virginia Beach, VA
April 1996 to June 2005
Review policies for appropriate placement and pricing in addition to risk placement and desirability or take action as needed.
Education
Bachelor's in Psychology
Argosy University-Atlanta - Remote
June 2013 to October 2014
Associate's degree in Psychology
Vincennes University - Vincennes, IN
August 2004 to May 2005
Skills
• Office Applications (10+ years)
• Helpdesk (10+ years)
• Insurance (10+ years)
• Customer Service (10+ years)
• Microsoft Windows (10+ years)
• Active Directory (10+ years)
• IT Support (10+ years)
• Operating Systems
• Customer service
• Clerical experience
• Typing
• Medical terminology
• Office management
• Supervising experience
• Technical support
• Vital signs
• Front desk
• HIPAA
• Software Troubleshooting
• Help desk
• Organizational skills
• Communication skills
• Account management
• Customer relationship management
• Conflict management
• Windows
• Microsoft Office
• Applied behavior analysis
• EMR systems
• Spanish
• Time management
• Sales
• Customer support
• Administrative experience
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Computer literacy
• Computer skills
• Data entry
• Child welfare
• Microsoft Access
• Banking
• Google Suite
• Google Docs
• Medical records
• Accounts receivable
• Accounts payable
• Research
• Relationship management
• Gastroenterology
• Bilingual
Certifications and Licenses
Driver's License
Certified Medical Assistant
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