Software Engineer Microsoft Dynamics

RAMAKRISHNA TAMMANA

Minneapolis MN 952-***-**** *********@*****.***

SOFTWARE ENGINEER

Highly-motivated software engineer with 12+ years of progressive experience performing various roles in CRM projects primarily in financial and banking. Adept at translating business requirements into techological solutions. Experience in Onshore/Offshore Delivery Model. Experience in engaging with all levels of clients, vendors and business partners.

Certified in Microsoft Dynamics CRM Developer and Siebel CRM Developer TOS University “School of Leadership” Certificate from US Bank Functional Expertise

CRM

Data Migration/Testing

Full Stack Development

Application Delivery

Application Maintenance

DevOps

Business Intelligence and Analytics

ETL Architecture

Data Analytics and Reporting

Database Design

Analyse the Production issues

Team Leadership/Management

Coaching and Mentoring

Agile Development Methodologies

Technology Operations

Technical Expertise

Industry Experience: Financial, Retail

Roles Executed: Sr. Application Developer(CRM), Software Engineer, ETL Developer, Technical Lead, Database Analyst, Database Modeler/Designer

Training: AWS Cloud, Azure Cloud, Full Stack Developer, Python with Data Science (using algorithms) (Spark with Scala), DevOps Setup. Scala using Spring Boot, Tableau for BI Reports Systems Applications/Tools

Salesforce CRM, Microsoft Dynamics

CRM, Siebel CRM (Open UI) (CRM)

Informatica, SSIS (ETL)

Cassandra, Greenplum,Hadoop (Data

tools)

MS CRM Plugins, workflows,actions

MQ Series, JMS, NodeJS (Scripts)

Microsoft .Net C#

Autosys Job Scheduling.

Other Technologies/Tools

Python for Data Scienece/Big Data

using spark/scala/panda (Analytics)

Apex Coding, Visual Force Pages,

Flows, Events, and Triggers, Lighting

Apps, Integration with External

Applications using REST Services,

Reports and Dashboards.

Gitlab,Jenkins, DockerHub, Docker,

kubernetes (DevOps)

Data Visualization tools Tableau,

Power BI

Kibana for k8 Cluster, Kibana for

Microsoft

Rest API in MS Dynamics CRM and

Salesforce

Linux,PowerShell scripts, UNIX Shell

Script

Java, JavaScript, JQuery, JSON, SQL,

XML, Fetch XML,PL/SQL, SSRS

React JS

AppDynamics, Splunk

Methodologies

Customer Relationship Management

Data Integration & ETL

Structured/Unstructured

Agile/Scrum Methodology(Jira)

SerivceNow

RAMAKRISHNA TAMMANA

Eden Prairie, MN 952-***-**** *********@*****.*** 2

Professional Experience

US Bank 2010 – Present

Software Engineer - Microsoft Dynamics, Salesforce.com and Siebel CRM Development

Involved in functionalities of Salesforce including Web to Lead, POC for Usbank Knowledge Center Portal Application.AWS Amazon Connect. ETL Process the Contact Center Streaming Data from AWS.

Involved in Salesforce cloud solution for Configuring Applications, Apex Coding, Visual Force Pages, Workflow, Flows, and Triggers, Integration with External Applications using REST Services, Workflows, Reports and Dashboards.

Involved extensively all CRM tools like Marketing in Salesforce, Sales in Salesforce.

Involved all development areas like .Net MS Dynamics plugins, Data loading using SSIS and Informatica.

Involved in migration of service requests functionality to MSD CRM from Siebel.

Involved all Siebel Development in the areas like user interface, EAI, ETL using Data stage.

Involved in Production Support for all Siebel and CRM Application in the Bank.

Involved in CRM Strategy discussions and provided solutions for moving Siebel implementations to Salesforce.com or Microsoft Dynamics based on business needs.

Involved in data migration from Siebel to Microsoft Dynamics CRM.

Extensive knowledge in all testing area of data consistency and sync data across the CRM platforms and Cassandra by writing data comparison Jobs using ETL process.

Involved data extracts from MS Dynamics to Greenplum for all call tracking entities.

Involved data extracts from MS Dynamics CRM to ELZ Database(BigData) for KYC Data.

Ability to do python programing for transformation,comparative analysis of the data and aggregations from different data sources by using Scala, Panda etc.

Involved as a subject matter expert leads synchronization across the bank from all CRM applications to Market Analytics Database.

Involved across the bank customer interactions and mapping the metadata across different application like Fusion, Contact Center, Small Business etc to MAD Database.

Involved data mappings for the OMNI KYC Onboard application in Microsoft Dynamics CRM.

Design, Develop, implementation of the Customer Express Service Request cases data from contact center/customer front applications archival in filenet applications.

Exposure to Big Data (Casandra, Hadoop) for Migrating CRM application Enterprise lead management solution data.

Exposure to the Full Stack Developer in the current role.

Providing SQLS from Siebel Systems for PM Offers, PM Interaction, Customer Express Service Request Data.

Involved in complete life cycle of projects including converting user requirements into stories/tasks.

Extensively worked on various technical areas of Siebel including Configuration, Scripting, Integration, Workflow Automation and Administration.

Involved MS Dynamics Fetch XML based API, Rest APIs.

Involved end to end Siebel Configuration in all areas like developing UI, Business Services, CTI, Workflows etc.

Involve various roles like Senior Application Developer, Tech Lead, Production Support, and Integration Specialist.

Involved in various Business Lines requirement analysis for Orion Application, BLAST, Fusion, Customer Express, Wealth Management and Small Business Lending.

Involved in critical Upgrade Project from Siebel version 7 to 8

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