Customer Service Representative

Alyssa Johnson

347-***-**** ****************@*****.*** Woodbridge, NJ 07095

SUMMARY

Highly motivated employee with a strong worth ethic, positive attitude and exceptional interpersonal skills. Can work effectively unsupervised and quickly master new skills. Great at communicating with customers and colleagues. Devoted to giving every customer a positive experience.

SKILLS

High-energy attitude

Customer Service

Teamwork

Time Management

Product Knowledge

Active Listening

Medical terminology knowledge

Delivery Scheduling

Customer Relations

Store maintenance

Problem-solving abilities

EXPERIENCE

Customer Service Representative, Harris Teeter, December 2019-May 2024 Charlotte, NC

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delivery Driver, DoorDash, August 2020-October 2022 Charlotte, NC

Received daily delivery instructions and route assignments Ensured accurate completion associated with deliveries Provided excellent customer service by answering questions about products or services being delivered.

Restaurant Team Member, Buffalo Wild Wings, July 2021-August 2022 Gastonia, NC

Greeted customers and provided menus.

Assisted in taking customer orders and providing recommendations. Delivered food to tables in a timely manner.

Provided quality customer service with a friendly attitude. Communicated clearly with kitchen staff regarding orders. Bussed, cleared, and reset tables as needed throughout shift. Maintained cleanliness of dining area by wiping down surfaces, sweeping floors. Stocked front-of-house supplies such as napkins, utensils, straws. Organized takeout orders for customers on the go or ordering ahead of time. EDUCATION AND TRAINING

Associate of Applied Science

Diagnostic Medical Sonography, Southeastern Institute - Charlotte, Charlotte NC

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